End User Desktop Support

End User Desktop Support Scottsdale AZ (5 Days Onsite)Experience in End User Desktop Services (3-4 Years)High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required.Constantly monitor individual queue to resolve routine and non-routine desktop issues and requestsEscalate issues as appropriate and act as a technical escalation for the end userMaintain a high level of customer satisfactionComply with the desktop group practices and proceduresUpdate remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.Identify technical and process issues and recommend improvementsAchieve target ticket volumes and ticket resolution levelsResponsible for compliance with applicable corporate policies and proceduresMaintains productive relationships with peers and management in IT and the clients whose issues are being worked onFollows the processes, practices established for the groupCoordination and consulting with client areas to help analysis problems and needs and recommend technical solutionsPerform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. Futran Tech Solutions Pvt. Ltd.