Intake Coordinator

Job Description

Job Description

About the Role:
Fresno CBAS is looking for a compassionate and organized Part-Time, Intake Coordinator (Monday through Friday, 8:00 AM - 2:00 PM) to join our team in Fresno, CA. In this vital role, you'll be the first point of contact for clients and families navigating our care services, helping connect individuals with the support they need. If you're passionate about making a difference in your community, we want to hear from you!

Responsibilities:

• Manage the client intake process from initial inquiry through enrollment and onboarding
• Conduct intake assessments and gather necessary documentation from clients and families
• Coordinate with clinical, administrative, and care teams to ensure seamless client transitions
• Maintain accurate and up-to-date client records in compliance with regulatory requirements
• Communicate with referral sources, healthcare providers, and community partners
• Screen clients for program eligibility and assist with Medi-Cal or insurance verification
• Follow up with prospective clients and families to guide them through the enrollment process

Requirements:

• High school diploma or GED required; Associate's or Bachelor's degree in a health or human services field preferred
• Prior experience in intake coordination, case management, or a healthcare/social services setting
• Familiarity with Medi-Cal, managed care, or community-based adult services (CBAS) a plus
• Strong organizational skills with attention to detail and accuracy in documentation
• Excellent interpersonal and communication skills with a client-centered approach
• Bilingual (English/Spanish) preferred to serve our diverse community
• Proficiency in Microsoft Office and electronic health record (EHR) systems

About Us:
Fresno CBAS is a trusted Community Based Adult Services provider dedicated to supporting seniors and adults with chronic conditions in Fresno County, CA. Our participants and their families rely on us for compassionate, high-quality day health services that promote independence and well-being. We pride ourselves on a supportive team culture where every staff member plays a meaningful role in transforming lives.