Director of Service - Commercial MEP Systems

Full-time

System One

Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations , including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth. What You’ll Lead

Mentor and manage service managers, supervisors, and field service teams
Set performance goals and champion a culture of safety, accountability, and continuous improvement
Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
Develop and implement service policies, procedures, and best practices
Collaborate closely with construction, project management, and sales teams to ensure seamless operations
Build strong client relationships and act as the senior escalation point for service issues
Monitor service performance metrics and customer satisfaction data

Business & Operational Ownership

Manage the service department budget and drive profitability
Track margins, cost controls, forecasts, and performance analytics
Identify opportunities for service line growth, upselling, and recurring revenue
Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
Lead continuous quality improvement initiatives

Strategic Impact

Develop long-term service strategies aligned with organizational goals
Evaluate and implement technologies and tools that increase operational efficiency
Analyze market trends and recommend new or improved service offerings

Required Qualifications:

Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
8–12 years in construction or service operations, with 5+ years in leadership
Strong knowledge of service, maintenance, and warranty operations
Proven ability to manage teams, budgets, and complex workflows
Excellent leadership, communication, and problem-solving skills
Experience in commercial construction or specialty trades (HVAC, Plumbing)

Preferred Qualifications:

Familiarity with service management software and ERP systems
Certifications such as PMP or CCM

Additional Requirements

Ability to visit job sites as needed
Occasional standing, walking, or lifting on construction sites
Valid driver’s license and ability to travel locally or regionally

Key Competencies

Strategic Thinking
Customer-Focused Leadership
Financial & Operational Acumen
Conflict Resolution
Team Development & Performance Management

#LI-JO1
Ref: #260-Eng NY Transit

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Vacancy posted 2 days ago

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