Customer Service Representative

Job Description

Job Description

E.F. Winslow Plumbing & Heating in South Yarmouth, MA is calling all customer service gurus to apply to join our amazing team as a part-time or full-time Customer Service Representative!WHY YOU SHOULD JOIN OUR TEAMWe are a respected HVAC and plumbing company that invests in our team and champions the continued growth of our employees. We pay our Customer Service Representatives a competitive salary of $35,000 - $55,000/year, based on experience. Our team also enjoys excellent benefits, including 50%-paid health, dental, vision, life, and short- and long-term disability. We also offer paid time off (PTO), a 401(k) plan, flexible hours, incentive programs, an end-of-year bonus, employee events, continued training, and a supportive work environment. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!ABOUT E.F. WINSLOW PLUMBING & HEATINGWe are a family-owned business that's been providing top-notch home services for over 50 years! Our team of experts goes the extra mile to ensure peak performance of our customers' plumbing, HVAC, and electrical systems. We're an award-winning company voted Best of the Best year after year and considered to be Cape Cod's most trusted home services provider.As an employer, we support our employees by encouraging goals, embracing ideas, and rewarding success! We strongly believe that our employees are our most important resource and that their knowledge and expertise are the building blocks of our business. Excellent pay and benefits are a couple of the ways we show appreciation to our outstanding team.ARE YOU A GOOD FIT?Ask yourself: Do you enjoy meeting new people and helping others? Do you work well with others? Can you professionally handle confidential information? Are you organized and detail-oriented? Do you have a positive, can-do attitude? Are you looking to join a hardworking and supportive team? Would you like to work with a reputable company that encourages goals, embraces ideas, and rewards success? If so, please consider applying for this part-time or full-time Customer Service Representative position today!YOUR LIFE AS A CUSTOMER SERVICE REPRESENTATIVEWe have full- and part-time schedules for this position. Full-time employees work 40 hours each week with a rotating 8 AM - 12 PM Saturday shift. Part-time employees work 20 - 25 hours each week and also have a rotating 8 AM - 12 PM Saturday shift.As a Customer Service Representative, you provide friendly assistance to our clients, determine their needs, and resolve their concerns. This is done both in person and through the phone. You establish and maintain customer accounts in our database as well as set up, maintain, and schedule preventative maintenance agreements. Some of your other duties include general assistance around the office such as data entry, filing paperwork, and more. You feel good about helping our customers get the best plumbing, HVAC, and electrical services around!WHAT WE NEED FROM YOUAbility to prioritize and multi-task in a fast-paced work environmentStrong communication and customer service skillsTwo or more years of customer service experience in a high volume and fast-paced environment is preferred, but not required. If you can meet these requirements and perform this customer service job as described above, we would be happy to have you as part of our HVAC and plumbing team!Location: 02664