Call Center Specialist I

Canandaigua National Bank & Trust Co Call Center Specialist I Location: Pittsford, NY Hours: Full Time Responsibilities Provide superior banking assistance to current and prospective customers via telephone and chat. Recognize and uncover caller needs to deliver a superior customer experience. Answer incoming calls placed by CNB customers. Complete training associated with product lines, internal operations and customer service functions. Become proficient in systems such as core banking, debit card administration, loan payment administration and bill pay services. Participate in the referral program and meet quarterly goals by making qualified referrals based on customer need. Accurately log and manage customer activity and communication in the appropriate systems. Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti‑fraud and anti‑money laundering policies. This role has the possibility of working hybrid. Qualifications High school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training. Minimum of one (1) year of experience in a customer service focused role. Minimum of one (1) year of banking experience. Excellent communication and interpersonal skills. Ability to work within a fast‑paced team environment and prioritize tasks amid conflicting priorities. Ability to work in a confidential and time‑sensitive environment. Moderate ability to analyze and categorize data. Compensation Compensation range: $23.50 per hour. The actual salary offered within the range is dependent on relevant experience, qualifications, skills, level offered, and performance expectations. Benefits Medical, dental, vision, FSA, HSA options for both part‑time and full‑time employees. Medical coverage also offered for domestic partners. Paid holidays, vacation, and sick time. Retirement benefits including a 401(k), profit sharing, and Employee Stock Ownership Plan (ESOP). Training & development opportunities. Tuition assistance. Community‑focused volunteer opportunities. Award‑winning wellness program that promotes a solid work/life balance. Banking perks and discount programs. Equal employment opportunity, including veterans and individuals with disabilities. Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran. PI285304712 #J-18808-Ljbffr