Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in West Palm Beach - FL - 33401 Replies within 24 hours Benefits Base Salary + Bonus Based on Performance Paid holidays Professional Licensing Support (440 required) Paid time off Opportunity for advancement Training & development Position Overview Vivian M. Suarez State Farm is seeking a detail-oriented, reliable, and customer-focused professional to join our service team as a Customer Service Representative. This role supports customers with policy servicing, billing, Citizens Insurance, coverage questions, documentation, and daily agency workflows. Success in this role requires strong follow-through, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Experience with insurance servicing is preferred, and proficiency in Citizens is a major plus. Bilingual Spanish is a plus. Responsibilities Provide prompt, accurate, and friendly customer service through phone, email, and in-office communication Handle billing questions, payments, cancellations, reinstatements, and underwriting requests Process endorsements, certificates, evidence of insurance, and policy changes Support Citizens new business and renewals (training provided if needed) Manage daily workflow, documentation, and follow-up to ensure deadlines are met Support sales team with customer retention, coverage reviews, and client communication Maintain a positive attitude and commitment to accuracy, urgency, and service excellence Qualifications Must hold an 4-40 or 2-20 license (or be willing to obtain one immediately) Previous insurance service experience preferred Strong communication, professionalism, and problem-solving skills Ability to multitask and work efficiently under deadlines High attention to detail and accuracy Professional, reliable, and accountable work ethic Problem-solving mindset with strong follow-through Coachable, positive, and team-focused Spanish bilingual is a plus Experience with Citizens is a plus Compensation $38,000.00 - $50,000.00 per year Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none #J-18808-Ljbffr Sfviv