Licensed Health Insurance | Sales Supervisor |Port St. Lucie, FL | Temp

TPUSA Program

A TPUSA Program designed to temporarily promote leaders within the Customer Experience (CX) department based on a client need to increase employee satisfaction, provide career growth potential with mentorship, and build a bench strength of new leaders. During the time within a Flex role, you will develop, implement, assess, and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. Upon the completion of the assignment, you will return to your original role, prepared to embark on new career opportunities that become available in the future. Contract ends December 7, 2026.

Responsibilities

Your Responsibilities

• New-hire Supervisors not immediately required to supervise are expected to provide support to learners and production Agents/Representatives.
• Analyze daily reporting to identify areas of opportunity and managing their day-to-day focus on coaching to these opportunities.
• Manage the day-to-day activities of Agents/Representatives.
• Effectively direct and utilize the site coaches to drive sales performance improvement within the site.
• Coach and update Agents/Representatives via call calibrations, one on ones, huddles, team meetings, etc.
• Drive high-performance sales, compliance and consumer experience standards and outcomes.
• Actively monitoring agents via Live listen.
• Recommend changes when necessary.
• Assist in implementation of new processes.
• Direct Coaches activities to drive positive performance within the team.
• Update team stat boards on an hourly basis.

• Guarantee that all daily operational targets, including service levels, quality standards, and scheduling compliance, are consistently achieved or surpassed.
• Dedicate approximately 80% of your time to the mentorship and professional development of agents to enhance their overall delivery.
• Foster a workplace culture that balances high levels of accountability with an energetic and enthusiastic atmosphere.
• Exhibit proactive leadership by designing and implementing strategic plans aimed at boosting individual and team performance.
• Manage corrective actions and provide necessary coaching to address behavioral or performance gaps as required.
• Facilitate professional dialogue regarding performance outcomes with both internal stakeholders and client representatives.
• Execute additional responsibilities and special projects as designated by leadership to support departmental goals.
• Maintain strict compliance with all corporate guidelines, specifically regarding HR and security, and report any variances to management.
• Possess the readiness to handle inbound calls directly should operational requirements necessitate additional support.

Qualifications

Qualifications

• Previous experience in Medicare & Retirement role.
• Consultative sales model.
• Possess a minimum of twelve months of professional experience in a supervisory capacity.
• Hold a valid and currently active healthcare license.
• Exhibit the flexibility to fulfill eight-hour shifts scheduled between 7 AM and 7 PM EST, Monday through Friday, as determined by client requirements.
• A university degree is highly valued, though equivalent professional background will be considered.
• Capable of maintaining high productivity under pressure while managing deadlines and directing team outcomes.
• Demonstrate robust capabilities in organization, administration, leadership, and efficient time management.
• Take personal accountability for assigned tasks, ensuring thorough follow-through to achieve desired business objectives.
• Maintain a consistent and sharp focus on intricate operational details.
• Proficient in analyzing task methodologies and executing them with maximum effectiveness.
• Proven track record of resolving unforeseen challenges through logical and strategic problem-solving.
• Ability to maintain a typing proficiency of at least 25 words per minute.
• Mastery of professional communication, both written and oral, aligned with North American corporate standards.
• Maintain full availability to accommodate shifting schedules as dictated by organizational priorities.
• A high school diploma or equivalent GED certificate is required.
• Demonstrate an exemplary and reliable history of workplace attendance.
• Successfully complete all required background evaluations, including drug screenings and financial credit assessments.

Skill Set

• Previous leadership experience preferred.
• Demonstrated ability to support a call center team.
• Ability to adapt quickly to change.
• Eagerness to help people.
• Values accountability.
• Ability to teach and coach to improve sales performance.
• Self-motivated and has ability to motivate a team to success.
• Ability to analyze reporting to identify area's of opportunity to focus on to improve performance in a brick and mortar and/or remote environment.
• Values competition.
• High energy.
• Working knowledge of Agent/Representative role in order to support their team.

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.