IT Help Desk Technician
Vivid Vision
IT Help Desk Technician
Remote Full-Time (Contract to Hire) Support + Join our dynamic medical technology team as a Full-Time IT Help Desk Technician supporting groundbreaking vision research and treatment software. This remote position offers the opportunity to provide critical technical support for cutting-edge virtual reality applications while helping save and improve vision for millions of people worldwide.
Responsibilities
- Maintain availability to answer phone calls, emails, and chat on Slack for 32 hours per week during pre-arranged time windows with some flexibility
- Report to and communicate regularly with the Director of Support, Logistics, and AI Automation
- Communicate with the development team as needed to resolve technical issues
- Track and update tickets in ZenDesk to ensure proper documentation and resolution
- Provide comprehensive technical troubleshooting across hardware, software, and networking layers
- Deliver exceptional customer service while maintaining professionalism and empathy
Requirements
- 3+ years of technical support experience covering hardware, software, and networking
- Strong troubleshooting skills with ability to identify appropriate resolution layers based on available information
- Exemplary customer service skills with genuine care for helping users
- Self-motivated and capable of working independently without constant supervision after training
- Excellent communication skills, both written and verbal
- Reliable internet connection and home office setup suitable for remote work
Nice to Have
- Ability to speak Spanish
- Familiarity with VR headsets and immersive technologies
- Experience with Android and Windows operating systems
- Previous experience in healthcare or medical technology support
Note: This is a full-time salaried position with an estimated average time commitment of 32 hours per week, with more work during stretches. Apply Now
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Help Desk Technician in United States vacancy
- ...Contact Recruiter at :- About the Position Ratio is seeking an IT Help Desk / Support Technician. In this role, the successful candidate will be responsible for providing first-level support to end-users by troubleshooting and resolving hardware, software...SuggestedWork experience placementWork at officeRemote workAfternoon shift
Trispoke Managed Services Pvt Ltd
United States1 day ago $88k - $110k
...IT Helpdesk Technician The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous... ...and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions...SuggestedWork at officeLocal areaShift workNight shift$22 per hour
...to local and remote staff as part of the Help Desk. JOB DUTIES: # Attain high... ...mentorship, and expertise to Level 1 Help Desk Technicians. # Promote ongoing commitment to... ...or more relevant categories of agency IT infrastructure (ie networking, cloud systems...SuggestedTemporary workWork at officeLocal areaRemote workFlexible hoursCatholic Charities
Phoenix, AZ4 days ago- ...Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI – 53717 (hybrid, majority on-site preferred) Duration: 12 Months (possible extension up to 3 years) Shift: Mon - Fri, 8:00 AM - 5:00 PM Client Overview: ~...SuggestedRemote workShift workNight shiftDay shift
Kyyba
Madison, WI2 days ago $18 per hour
The IT Helpdesk Technician serves as the primary technical support interface for all internal staff,... ...lift up to 50 lbs for equipment setup and desk Excellent communication and customer... ...job alerts for “Information Technology Help Desk Technician” roles. Eden Prairie, MN...SuggestedFull timePart timeSeasonal workWork at officeRemote workWork from home$85k - $125k
A confidential staffing agency is seeking an experienced IT Help Desk Technician in Portland, Oregon. This role provides remote and onsite support for end users, requiring strong troubleshooting skills and comprehensive knowledge of Windows desktop systems. Candidates should...Remote job- Reliance Partners, LLC is looking for a motivated Entry Level IT Desktop Support Technician for their Scottsdale office. This full-time role is ideal for recent graduates or those starting their IT careers. You will provide day-to-day technical support, troubleshoot various...Full timeWork at office
$85k - $125k
We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent...Work at officeRemote work$67k - $72k
A leading IT service provider in Bronx, NY is looking for an Information Technology Help Desk Technician to handle client calls, troubleshoot technical issues, and provide effective solutions. The ideal candidate should possess excellent PC troubleshooting abilities and...Full time- ...student to fill the role of Information Technology Technician II. Responsibilities include delivering first-level help desk support and assisting students, faculty, and... ...along with basic technical knowledge to support IT infrastructure. This position offers training and...Summer work
- A leading IT support company in Washington, D.C. is looking for qualified candidates for a Level 1 support role. The ideal candidate will have 2-5 years of experience in end user support, particularly in a Microsoft-centric environment. Responsibilities include providing...Remote job
$60k - $70k
IT Help Desk Technician Level 2 (MSP / ConnectWise) IT Help Desk Technician Level 2 (MSP / ConnectWise) Get AI-powered advice on this job and more exclusive features. This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience...Full timeTemporary workRemote workFlexible hours- A staffing agency is seeking an IT Help Desk Technician to provide support for U.S.-based restaurant locations. The position requires handling inbound calls and resolving technical issues. Candidates should have a high school diploma and some relevant experience, along...Remote jobContract work
- Hogan Transportation is looking for a technical support professional to provide assistance to computer users throughout Missouri. You will resolve software and hardware issues, oversee the performance of computer systems, and develop training materials. Candidates should...
- A federal support organization based in Washington, D.C. is seeking a Level 1 support specialist with 2-5 years of experience in end-user support in a Microsoft-centric environment. Responsibilities include providing support via multiple channels and resolving issues within...Full timeLocal areaMonday to Friday
- A family-owned business in Hartford seeks an IT Help Desk Technician to support managed IT clients. You will provide end-user support for diverse IT challenges, respond to service tickets, and assist in onboarding new managed IT services. The role requires knowledge of...Work at office
- ...technology support firm in Washington is seeking a Senior Helpdesk Technician with Secret security clearance to support their government... ...and software. The ideal candidate should have over five years of IT support experience and excellent problem-solving and communication...
- P17solutions is seeking a Junior IT Support Specialist in Washington, DC. This role involves being the first point of contact for employee technology support and resolving common IT issues. The ideal candidate will have 1-3 years of IT support experience, knowledge of...Part time
- FM Industries, Inc. is seeking a JR IT Help Desk Specialist in Phoenix, AZ. This full-time role involves providing technical support, managing tickets, and setting up new hire equipment. The ideal candidate will have over 5 years of experience in a Windows environment...Full timeWork at office
- Lucayan Technology Solutions is seeking a Systems Help Desk Technician to provide Tier II support within a military medical facility in Tampa, Florida. The role involves troubleshooting IT issues and supporting clinical workstations. Candidates must have CompTIA Security+...
- A leading lighting solutions company is looking for a motivated Information Technology Help Desk Technician to join their team in Greenville, SC. The ideal candidate will provide technical support as the first point of contact, troubleshooting hardware and software issues...Full timeWork at office
- A federal judicial organization is seeking a Temporary Information Technology Technician II in Alexandria, Virginia. This one-year temporary position involves providing IT help desk support to judges, judicial staff, and clerks. Successful candidates will have two years...Temporary workWork at office
$60k - $90k
Join to apply for the IT Help Desk Technician role at SystImmune Join to apply for the IT Help Desk Technician role at SystImmune Get AI-powered advice on this job and more exclusive features. SystImmune is a leading and well-funded clinical-stage biopharmaceutical company...Full timeWork at officeRemote work- Sunland Asphalt, located in Denver, CO, is hiring a Sr. Help Desk Technician to deliver technical support while promoting a dynamic and rewarding... ...and resolving technical issues, providing assistance to the IT Director, and supporting end-user equipment configurations....
- A technology company in Alexandria, VA is seeking a Help Desk Technician. This position requires providing first-level technical support for hardware... ...service and communication skills, along with 1-2 years of IT support experience. Technical certifications like CompTIA...
- ...of industry experience, is a fast-growing company providing IT services to Nationwide Businesses and Fortune 500 Companies.... ...family-like environment and supports veterans. Position: IT Help Desk Technician Location: Cincinnati, OH InverseTech.com is seeking a full-time...Full time
- Superior Construction is seeking a Tier 1 Support Technician in Portage, Indiana. This full-time role involves providing IT support to end users, troubleshooting hardware and software issues, and assisting in onboarding new employees. Candidates should have a high school...Full time
$19.9 - $26 per hour
An educational institution in Dallas seeks a Systems Support Technician to provide level 1 Help Desk services and support for classroom technology. Key responsibilities include maintaining computer systems, responding to user tickets, and assisting faculty and staff. Candidates...Hourly pay- IT Help Desk Technician at Belcan Job Description This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Benefits Medical / Health Benefits...Work experience placementWork at officeLocal areaFlexible hours
$23 - $30 per hour
Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining our organization's IT infrastructure. You will utilize your expertise...Bi-weekly payHourly payWork experience placementWork at officeLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Help Desk Technician. Be the first to apply!
Related searches
- computer operator United States
- entry level computer operator United States
- IT technician no experience United States
- it technical specialist United States
- IT support specialist United States
- lead computer operator United States
- entry level IT support specialist United States
- weekend computer operator United States
- IT procurement specialist United States
- IT technician United States