Customer Service Representative

Customer Service Representative

Tekberry is seeking a Customer Service Representative I to support our client, a Medical Devices Group, a global leader in advanced infusion and enteral feeding systems that improve patient safety and save lives. This role supports customer service operations by assisting with order processing, customer inquiries, and product support in a fast-paced, mission-driven environment.

This is an entry-level opportunity ideal for candidates with strong communication skills, attention to detail, and a passion for providing excellent customer support.

Important Note: Training is fully onsite and requires strict attendance. Candidates must complete onboarding successfully before any potential consideration for hybrid work. A minimum of 6 months onsite is expected, and remote work is not guaranteed.

As a Tekberry W2 employee, you will have access to health benefits including medical, dental, and vision options.

Key Responsibilities

Customer Support & Communication

Respond to customer inquiries via email regarding product questions, service requests, and order support

Provide accurate and timely responses while maintaining a professional and compassionate tone

Investigate and resolve customer issues, escalating urgent concerns when necessary

Order Processing & ERP Systems

Process customer orders, service requests, and product repair requests within ERP systems

Generate and send order confirmations

Manage customer expectations regarding delivery timelines and order status

Returns, Replacements & Issue Resolution

Process replacement orders and coordinate returns, including issuing shipping labels

Support pricing disputes and assist in resolution processes

Provide warranty information and assist with product-related concerns

Cross-Functional Support

Collaborate with customer service, sales, and internal teams to resolve customer needs

Assist with reporting, projects, and additional customer-related tasks

Participate in team initiatives to improve customer experience and operational efficiency

Qualifications

Required

High School Diploma or GED

Basic computer skills and proficiency with Microsoft Office (Word, Excel, Outlook)

Strong communication and customer service skills

Ability to work independently and as part of a team

Strong attention to detail and organizational skills

Preferred

Previous experience in customer service, call center, or support roles

Experience working with ERP or order entry systems

Experience in a healthcare, medical device, or technical environment

Work Environment

Fully onsite during training and onboarding period (mandatory attendance required)

Fast-paced, collaborative customer service environment

Potential for hybrid flexibility after training (not guaranteed)

Standard full-time schedule aligned with Utah time zone

We need hard-working, reliable employees. If you are interested in joining a team that supports life-saving medical technology, apply today!

Tekberry is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected category. Tekberry is a certified Minority Business Enterprise (MBE) and a Disadvantaged Business Enterprise (DBE).

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