Patient Financial Services, Associate - Self-Pay Collection

Patient Financial Services, Associate - Self-Pay Collection

Under the direction of the Patient Financial Services Team Lead, Assistant Director of Patient Financial Services, and/or AVP of Revenue Cycle, the Patient Financial Services (PFS) Associate Self Pay Collections is responsible for the accurate and timely management of assigned self-pay and patient-responsible accounts to ensure appropriate resolution, compliance, and cash recovery.

The PFS Associate reviews and works assigned patient accounts, including high-dollar and complex balances, to facilitate timely payment through billing, follow-up, financial assistance screening, and collection workflows. Maintains complete and accurate documentation of all account activity, patient interactions, financial determinations, and collection actions within the patient accounting systems to support transparency, audit readiness, and continuity of account management. In addition, the PFS Associate ensures a high level of customer satisfaction and compassionate financial communication by responding to patient inquiries, complaints, and requests for information in a timely, accurate, and professional manner. This includes explaining balances, billing outcomes, financial assistance options, and collection processes while maintaining confidentiality and compliance with hospital standards. The PFS Associate identifies and escalates complex account issues, collection challenges, recurring trends, and workflow barriers, and communicates findings and recommendations to leadership. The position plays a critical role in supporting the organization's ICARE values, commitment to financial stewardship, patient-centered service, and effective revenue cycle outcomes.

A minimum of a High School diploma or GED. Must have a minimum of 3 years' prior healthcare billing experience and knowledge of medical terminology. Knowledge of Word and Excel applications. Must be able to adapt to system changes, manage heavy call volume, be a self-starter, organized, detail oriented. College degree and/or certifications in billing and coding. Bilingual, English and Spanish.

Lift stored document boxes up to 10 lbs. As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs. Resume/CV should be included with the online application. Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions may be subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities. Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established based on relevant experience. The above salary range (or hiring range) represents SBSH's good faith and reasonable estimate of the range of possible compensation at the time of posting.