General Manager

General Manager Crail Capital LLC San Pedro, California, United States About this position Crail Capital LLC is a privately held investment and financial services firm based in San Pedro, California. The company operates across venture capital, investment management, and family-office accounting, providing a collaborative environment where professionals can contribute across a diverse range of financial and business activities. General Manager, Property Operations Position Summary The General Manager, Property Operations, serves as the on-site operational leader of West Harbor, a large waterfront dining, retail, entertainment, and public space destination in San Pedro, California. This role oversees daily property operations, including safety, maintenance, presentation, tenant relations, vendor management, security, parking, event operations, and regulatory compliance. Working closely with executive leadership and various teams including marketing, leasing, construction, accounting, and events, the General Manager ensures West Harbor functions smoothly as a unified destination. They play a key role in coordinating with its operations team and the marketing and event teams coordinating public programming, tenant activities, concerts, festivals, and other community events. The ideal candidate is a visible, hands-on leader who balances strategic planning with day-to-day problem-solving, manages staff and service providers effectively, fosters strong tenant and stakeholder relationships, and maintains a high-quality guest experience in a dynamic waterfront setting. Key Responsibilities Property Operations and Guest Experience Oversee daily operations of West Harbor's buildings, public spaces, parks, parking, landscaped, back-of-house, and waterside areas. Maintain a visible on-site leadership presence as the primary operational manager. Ensure all public and tenant areas are clean, safe, functional, welcoming, and meet West Harbor's standards. With its on-site team, conducts regular inspections and manages systems to document, prioritize, assign, and resolve operational issues. Monitor pedestrian and vehicle flow, loading/deliveries, tenant access, and public space usage. Develop and enforce property-wide operating procedures, service standards, inspection protocols, escalation processes, and performance metrics. Identifies and implements improvements to enhance the guest, tenant, and employee experience aligned with long-term operational goals. Coordinate operational plans for new tenants, amenities, event spaces, and property phases as they open. Facilities, Engineering, and Maintenance Oversees dedicated third-party engineering and other 3 rd party service providers, along with the on-site operations team and maintenance staff to handle day-to-day operations and technical support maintenance of building systems, utilities, safety infrastructure, and common areas. Ensure asset protection and operational continuity, and coordinate preventive maintenance, repairs, inspections, and contractor activities. Ensure clear communication with leadership and tenants regarding operational disruptions and maintenance activities. Tenant Relations and Operational Compliance Act as the main operational contact for tenants, fostering collaborative, service-focused relationships with owners, managers, and teams. Address tenant concerns quickly, coordinating solutions with maintenance, security, construction, accounting, marketing, and other departments. Organize regular tenant meetings, updates, training, and property-wide communications. Support tenant move-ins, openings, deliveries, utility coordination, access, punch-list completion, and operational readiness. Monitor tenant compliance with lease terms covering use, hours, maintenance, insurance, signage, deliveries, waste, safety, and public-area use. Coordinate with leasing and construction on tenant deliveries, buildouts, turnover, openings, and impacts on common areas. Collaborate with accounting and leasing on sales reporting, rent administration, collections, and operational lease follow-ups. Encourage tenant engagement in property initiatives, programming, emergency planning, and guest service standards. Marketing, Events, and Destination Operations Collaborate with marketing to support West Harbor's activity as a waterfront destination. Provide operational input for concerts, festivals, markets, tenant activations, community programs, private events, and promotions. Assess programming for operational feasibility, including capacity, security, parking, utilities, sanitation, tenant impact, access, and safety. Develop and implement event operating plans covering staffing, vendor logistics, utilities, waste, emergency response, tenant coordination, and site restoration. Manage transitions between daily operations and event setups in parks, amphitheaters, and other event spaces. Work with marketing to create an integrated calendar that considers tenant activities, construction, programming, holidays, and peak periods. Coordinate with marketing team on all events to ensure operational readiness. Participate in post-event reviews and apply improvements based on outcomes, tenant feedback, guest experience, and incident reports. Support marketing by ensuring the property, signage, common areas, tenant interactions, and guest services are optimized for visitor experience. Vendor and Contract Management Oversee procurement, onboarding, supervision, and evaluation of third-party service providers across various operational areas, including developing requests for proposals and managing the bidding and selection process. Establish clear scopes of work, performance standards, and quality-control processes. Monitor vendor performance, responsiveness, safety, pricing, and contract compliance. Ensure all agreements, licenses, permits, and insurance are current before work begins, and monitor insurance and risk-management requirements for tenants, vendors, contractors, and event operators. Review and approve invoices and expenditures within authority. Address service issues promptly and recommend contract changes or vendor replacements as needed. Safety, Security, Risk Management, and Compliance Oversee property-wide safety, emergency response, incident reporting, and business continuity procedures. Coordinate closely with security leadership and third-party security providers for daily coverage, events, tenant needs, and emergency response. Ensure compliance with OSHA, ADA, fire/life-safety, environmental, health, building, and operational regulations. Manage inspections, permits, testing, certifications, and recordkeeping with authorities and consultants. Maintain relationships with agencies such as #J-18808-Ljbffr