Consumer Relations Specialist

Job Description

Job Description

Position Overview

Nathan & Nathan PC is growing! We are a family-owned creditors rights law firm in search of full-time Consumer Relations Specialists to join our team in our Birmingham, AL, office. We are looking for enthusiastic people with outstanding communications skills to work in a fun and fast-paced call-center environment.

What you will do

• Resolve calls and negotiate best solutions for consumers and clients in a challenging environment.
• Able to follow instructions and make educated decisions based on training and position knowledge.
• Must follow and fully comply with all Federal, State and Local collection laws and practices.
• Meet and exceed all production goals.
• Must pass continuing education/training evaluations.
• Perform other duties as assigned.

Who you are

• You have outstanding communications skills and are a great listener
• You have empathy for others
• You are a problem solver
• You are super organized

Compensation and Benefits

• Hourly rate of pay based upon experience + monthly bonus potential (after completion of training period)
• Paid Time Off (PTO): 10 days + Holidays
• Competitive benefits package, including medical, dental, and 401k match
• Promotional opportunities within the firm

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person