Onsite IT Support Specialist

Onsite It Support SpecialistOur Austin office is home to more than 150 team members, including several company executives, and it's growing. We're hiring an Onsite IT Support Specialist to be the face of IT in that office every single day: the person people turn to when a laptop won't connect, when a new hire needs a machine ready to go, or when the office needs to open its doors in the morning.This is a hands-on, in-person role. You'll report to the Director of IT and work alongside an IT Engineer to keep the Austin office running smoothly for everyone in it, from individual contributors to executives.What You'll DoFrontline supportOwn the helpdesk queue and walk-up requests for the Austin office, resolving the large majority of issues yourself and looping in the broader IT team only when something needs deeper expertiseTroubleshoot hardware, peripherals, and basic network connectivity issues for end users across the officeWorkstation and procurementProvision and deprovision workstations for employees, and maintain them for the Austin officeProcure equipment as needed and make sure every new hire has a fully set up machine waiting for them on day oneInventoryBuild and maintain an accurate, audit-ready inventory of every computer and piece of IT equipment in the Austin officeAV supportMaintain and troubleshoot AV equipment throughout the office, including open office areas and conference roomsMake sure conference room AV is meeting-ready, and respond quickly when something goes wrong mid-meetingOffice operationsLearn and eventually own the daily rhythm of the office: opening and closing procedures, and the small things that keep 150+ people productiveSpend your first few months training and shadowing before taking full ownership of these responsibilitiesOur Tech StackYou'll get hands-on with the tools that keep our office connected and secure, including:Networking: Ubiquiti/UniFi (switches, access points, Fabric multi-site management)Device management: Kandji (Iru) MDMPhysical access: UniFi Access door controlEveryday tools: Google Workspace, Slack, 1Password, Notion, Anthropic Claude, ServalWhat We're Looking ForExperience1-2 years in a help desk or IT support role, or equivalent hands-on experienceAlso open to entry-level candidates with a strong interest in technology and a genuine passion for helping peopleComfortable troubleshooting hardware and basic networking issues, and willing to learn what you don't already knowAttributesYou take ownership. You don't wait to be told what to do, and you follow through until something is actually fixedYou treat every person who walks up to your desk, whether an individual contributor or an executive, with the same patience and professionalismYou're detail-oriented. Inventory accuracy and clean documentation matter to youYou're reliable. This role anchors the office each day, so being there, on time, mattersYou can explain a technical problem to a non-technical person without making them feel dumb for asking$55,000 - $75,000 a year Base salary of $55k - $75k, depending on experience Comprehensive benefits This is an onsite role based in Austin, TX, Monday through Friday, 8:30am to 5:30pm.Join us in shaping the future of real estate