Medical Assistant II - Transitional Clinic

Medical Assistant II - Transitional Clinic The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit Job Summary Under direct supervision of the on-site provider, assists in the delivery of patient care. Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. Fulfillment of job duties requires access to medication storage areas and to transport medications to/from medication storage and delivery areas. Fully participate in the day-to-day operations and patient flow and acts as a resource for Medical Assistant I. Demonstrates leadership by collaboration, teamwork, communication, accountability, customer service, and advanced knowledge of clinical skills. Primary Responsibilities The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed. Greet patients in courteous, friendly, respectful and professional manner, including maintaining eye contact when appropriate. Follow communication protocols. Respond to customer questions/concerns/complaints and attempt resolution. Pursue service recovery when customer’s expectations have not been met. Clinical Duties Gathers and documents brief history and chief complaint in the medical record. Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care. Act as a clinical resource for Medical Assistant I. Follow established practice workflows to facilitate efficiency and timely service to patients. Prepare patient for examination by the health care provider. Perform and document vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy. Report out of range values in vital signs and risk screening to the provider. Assist provider with procedures. Perform routine clinical testing, including but not limited to obtaining blood and urine specimens, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs. Follow established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam. Provide pre-printed patient education/material as directed by the provider. Perform high-level disinfection of equipment, instruments, and environment per hospital and/or practice procedure. Stock/restock supplies in exam rooms maintaining necessary supplies in the clinical area. Ensure equipment used in the clinical area has a current clinical engineering sticker and is ready for use. Provide care appropriate to the patient populations served. Assess data reflective of the patient’s requirements relative to population-specific and age-specific needs. Be aware of social drivers of health as they impact overall health of the patient and the community. Participate in medical assistant skill development and competency evaluation. Participate in practice-based process improvement efforts. Active participant in clinic huddles/staff meetings. Meet all competencies in medical assistant roles specific to the practice site. Work independently and serve as a resource for others. May precept new medical assistants and students within practice development. Based on established competencies, administer select medications and injections under direct supervision of provider as per hospital and/or practice policy. Assist in vaccination programs, including giving injections and tracking data in an approved database. Administrative Duties May assist with front desk operations with oversight to include but not limited to: patient check-in/check-out, scanning and filing, patient calls, and fee disclosures. Enhance the patient and family experience by informing of possible delays and being aware of potential barriers to a positive patient experience, remediating or escalating using the chain of command. Timely review of business communications, such as In Basket, email, and telecommunications. Play an active role in compliance with regulatory and practice/hospital policy requirements. Maintain a safe environment of care and report safety concerns. Qualifications Education & Experience - Required High school diploma or equivalent. Completion of an accredited Medical Assistant program. Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years; or 2 years of supervised work experience in a medical assisting field within the last 5 years). These should be vetted by Human Resources Director and Department Director. Current BLS certification. Medical Assistant certification preferred Knowledge, Skills, & Abilities Knowledge of aseptic and sterile techniques. Knowledge of blood and body fluid precautions. Ability to perform basic clinical skills such as obtaining vital signs. Ability to communicate effectively with patients, team members within the practice, and other members of the organization. Demonstrates ability to work on a team and effectively communicate with colleagues and patients. All your information will be kept confidential according to EEO guidelines. Compensation Full-Time; Days M-F (8am-4:30pm) Pay Range: $20.47-$28.64 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide #J-18808-Ljbffr