Collections Repo and Redemption Team Leader

Aufgaben About Us Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee‑centric environment. We’re a global company that not only offers best‑in‑class products to our customers but also best‑in‑class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity‑rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on‑site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs – Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business‑related coursework $6k for undergraduate $8k for graduate Job Overview The Collections Repo and Redemption Team Leader will be responsible for providing daily supervisory support to assigned agents supporting MBFS internal and external customers; training, coaching, and developing team members; effectively managing team workload while ensuring all KPI targets are met; managing various projects while identifying process gaps and benchmarking trends; and implementing change as needed to improve process efficiencies and effectiveness. Responsibilities Provide leadership, communication, and employee development through coaching, huddles, side‑by‑side assistance and training. Execute management activities, including, but not limited to, performance appraisals, interviews, and talent selection, productivity monitoring, development discussions, and disciplinary actions. Provide reward and recognition to employees. Ensure the technical training and development of team members. Provide one‑on‑one performance feedback on a regular basis, as well as, semi‑annual performance reviews. (40%) Manage the daily activities and schedule of team members and appropriately assign workload to ensure operational targets are met. (20%) Ensure CustomerONE service is provided through completion of assigned call reviews, scoring calls, and providing necessary coaching to team members. (20%) Effectively manage Team Leader escalations. (10%) Ensure adherence to compliance controls by ensuring that audits are conducted according to internal assessment schedules and that compliance goals are met; ensure the remediation of identified compliance risks. (10%) Qualifikationen Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 2 years of overall work experience. Preferred experience includes: Business‑General: 2 years Collections: 2 years Customer Service: 1 year Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Accounting Business Administration Additional Knowledge Minimum 1 year of previous leadership experience preferred. Skills Analytical skills: Ability to collect data and establish facts and identify trends and variances PC skills: Microsoft Office Presentation skills Problem Solving skills Additional Skills Clear and effective communication skills Strong ability to work with others in a team setting Strong organization skills Ability to motivate and communicate clearly with others Strategic thinking skills Bemötigte Angaben Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #J-18808-Ljbffr