Service Desk Analyst II - Front‑Line IT Support & ITSM
Socket.dev
Mercer Advisors is seeking a Service Desk Analyst II to provide front-line technical support, document issues, and troubleshoot within ITSM best practices. The role emphasizes customer service, teamwork, and problem solving in a professional office environment. Responsibilities include handling software, hardware, and connectivity issues; onboarding new hires; enforcing security policies; maintaining inventory; and updating knowledge bases. Some non-business hour support may be required. #J-18808-Ljbffr Socket.dev
Vacancy posted 3 days ago
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