Automotive Product and Test Drive Specialist

Job Description

Job Description

Product and Test Drive Specialist

Customer Experience Opportunity | Growth-Focused Environment

Krause Auto Group - Asheville Ford Lincoln

Krause Auto Group is seeking a highly motivated Product and Test Drive Specialist to join our growing dynamic and successful team at our dealership Asheville Ford Lincoln located in Asheville, North Carolina.  As a Product and Test Drive Specialist, your primary responsibility is to present vehicle features and accompany customers on test drives while establishing positive relationships. You will work closely with the sales and marketing teams to ensure a seamless transition of customers through the sales funnel, helping to provide excellent customer service to ensure satisfaction.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• Free health insurance option available 
• 401(k) with company match 
• HSA company contributions 
• Dental & vision insurance available 
• Paid vacation, PTO, and holidays 
• Career advancement opportunities—we promote from within 
• Employee discounts on vehicles, parts & service 
• Family-owned and operated culture 
• Long-term career stability with a growing organization 
• Opportunity to represent the Krause Auto Group brand in a premium retail environment 

What You’ll Do

• Identify customer needs and recommend suitable vehicles
• Present vehicle features, and benefits with the ability to assist customers with a full product presentation.
• Arrange test drives and accompany customers
• Collaborate with the Sales Management team to gather and share key information requested by clients.
• Build rapport and establish positive relationships with customers
• Answer customer questions and address concerns
• Provide excellent customer service to ensure satisfaction
• Fully trained in product features and benefits

What You Bring

• Strong work ethic and high energy throughout the day
• Positive, growth-minded attitude with a willingness to learn and improve
• Excellent verbal and written communication skills with great attention to detail
• Self-motivated and able to stay on task with minimal supervision
• Active listening skills and the ability to communicate clearly and effectively

Requirements:

• Flexible schedule, including weekends 
• Valid driver’s license with a clean driving record 

Your Opportunity Starts Here

This is more than a customer experience role—it’s an opportunity to represent the Krause Auto Group brand while building a long-term career with a company that truly invests in your success.

If you’re ready to grow your career and be rewarded for performance, we want to meet you.

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.