Client Engagement Specialist

As a Client Engagement Specialist you will primarily be responsible for strengthening relationships with our existing clients—empowering them with the knowledge and resources needed to get the most out of our industry leading SaaS platform. As their product advocate, you will help drive engagement through outreach activities (email, phone, Zoom meetings) designed to highlight new functionality, recommend best practices, engage with company-led initiatives and solve complex questions. Working directly with our clients, you will become a significant contributor to our award winning and industry leading customer service experience. Through relationship building and regular communication, you will identify our many client advocates so we can best leverage their testimonials and replicate their success. You will also be responsible for supporting at-risk accounts, helping them overcome any challenges and earn their continued business. In addition to monitoring the overall satisfaction of each account, you will also play a part in identifying opportunities to introduce clients to additional products, services, and administrator certifications that align with their evolving needs. As a critical member of the Client Services team you will work cross functionally with all departments to engage resources and represent the collective voice of our clients. As a frontline employee you will also be providing valuable feedback to management and ensuring insights and concerns are addressed as well as providing your own feedback for the continual improvement of our product and infrastructure as a whole. What’s In It For You A chance to change the world, of course, or at the very least how higher education delivers information to students. In a rapidly growing SaaS software company you will get the opportunity to wear many different hats and gain experience across multiple disciplines. There are also several clear paths for advancement depending upon what part of this role interests you the most. You will also receive a compensation package that includes a competitive base salary, company sponsored health care plan, 401K with matching, paid time off, and more. About Us Based in Tampa Florida, Simple Syllabus is the fastest growing provider of syllabus management technology in North America and is used by institutions of higher learning ranging from large, AAU Universities to small, private colleges with less than 1,000 students and everything in between. Simple Syllabus is a centralized, template-driven platform that enables instructors to quickly personalize and publish interactive class syllabi for mobile, web, and print formats. The application’s unique approach pulls together established institutional data such as policies, learning objectives, and course section content so faculty and staff don’t have to—saving time and ensuring easy compliance and reporting for accreditation #J-18808-Ljbffr