Patient Access Representative

Employment Type:

Part time

Shift:

Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center ( , Gottlieb Memorial Hospital ( , and MacNeal Hospital ( .?

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!

? What you'll do: ?

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.

Patient Registration & Insurance Verification

• Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.

• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.

• Ensure compliance with all regulatory, payer, and organizational requirements.

Customer Service & Patient Interaction

• Provide a welcoming and patient-centered experience for patients and families.

• Assist patients, families, physician offices, and hospital users with general information and inquiries.

• Manage patient volumes, challenging situations, and service needs with professionalism.

Financial Responsibilities

• Collect patient financial liability payments, including co-pays, deductibles, and other balances.

• Document financial information accurately and follow financial clearance procedures.

• Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

• Adhere to HIPAA, confidentiality standards, and Trinity Health policies.

• Maintain knowledge of departmental procedures and readily learn new workflows.

• Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

• Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.

• Communicate effectively to ensure timely and accurate service delivery.

Shift: 7am-330pm/630am-3pm Weekend and Holiday coverage required Customer service, Registration, and POS Collection experience preferred

We offer our Patient Access Rep I?:

• DailyPay! Work today/Get paid today?

• Career Development

• Referral Rewards?

• Strong Team Culture?

• Career Growth Opportunities?

What you'll need for this job: ?

• High School Diploma or Equivalent?

• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).

• Strong communication, customer service, and data-entry accuracy skills.

• Ability to multitask in a fast-paced environment and use multiple computer systems.

Compensation: ?

Pay Range: $16.50- $24.44 per hour?

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. ?

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran