General Manager of Facilities & Service (East Valley)

Job Description

Job Description

Description:

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth. 

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more. 

Our communities are growing and so are our teams! We’re hiring a General Manager Facilities & Service (Multi-Site Maintenance Supervisor) in Tempe , AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Why You’ll Love working at Mark-Taylor:

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events. 
• Opportunities for career growth. 
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Compensation:

• The anticipated starting base pay range for this position is $91,520/annually - $93,000/annually.
• Eligible for monthly bonuses based on operational metrics.
• Additional hourly pay for EPA, CPO, and OSHA certifications***

Requirements:

• A minimum of 5 years of experience as a maintenance manager in multifamily is required.
• EPA, CPO & OSHA 30 Certification is preferred.
• Lead and develop the Service team, fostering accountability, collaboration, and high performance. 
• Oversee the daily operations of the entire POD Service team, including task management, service requests, turns, and prioritization of work. 
• Manage capital projects and property improvement initiatives from planning through completion, ensuring quality, timelines, and budgets are met. 
• Demonstrate strong financial acumen through budget management, expense control, forecasting, and resource allocation. 
• Maintain strong organization and operational oversight to ensure service standards, team productivity, and property needs are consistently met.
• Extensive knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards.
• Record of high performance within team and complete training records within own team.
• Record of promoting and training team members.
• Basic computer skills required for reporting.
• High School or GED required.

In This Role You Will:

• Oversee daily maintenance operations across multiple multifamily communities to ensure properties are safe, clean, and well-maintained. 
• Lead and supervise a team of maintenance technicians and grounds staff, providing coaching, training, and performance feedback. 
• Ensure completion of preventative maintenance programs for HVAC, plumbing, electrical, pool, appliance, and building systems. 
• Conduct routine property inspections and identify maintenance, safety, or curb appeal concerns requiring attention. 
• Coordinate and manage apartment turns to ensure units are market-ready within established timelines. 
• Prioritize and monitor service requests and work orders to ensure timely, high-quality completion and resident satisfaction. 
• Manage vendor and contractor relationships, including scheduling, oversight, and quality control of repairs and capital projects. 
• Ensure compliance with OSHA standards, company policies, and all applicable health and safety regulations. 
• Conduct safety meetings and maintain documentation related to inspections, incidents, and compliance requirements. 
• Assist with developing and managing maintenance budgets, forecasts, and capital expenditure projects. 
• Monitor inventory levels and oversee ordering of maintenance supplies, equipment, and parts. 
• Partner with external and internal teams to support occupancy goals, resident retention, and overall operational success. 
• Respond to emergency maintenance situations and participate in on-call rotations as needed. 
• Maintain accurate records of work orders, preventative maintenance schedules, inspections, and operational reports. 
• Promote a positive team culture focused on accountability, collaboration, customer service, and continuous improvement.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community. 

**Benefits offered for full-time employees. 

***Team members are eligible for additional certification pay 90-days from hire. Additional requirements may apply to some certifications before the certification pay is obtained.