Case Manager

The Residential Coordinator (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules, and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager. The RC has knowledge of trauma's impact upon people, is highly trainable, able to follow policies and procedures, provide crisis management, de-escalation, and safety planning as needed. Administrative Responsibilities Responsible for managing detailed complex operational needs of a residential safe house Manage all residential logistics and provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals Assist with updating all operational manuals, updates, and follow-up communication with residential team members, regionally Conduct residential audits as needed including physical facility security, medication protocols, internet security, etc. to assess risk and communicate with Assistant Program Director for improvements Manage all residential supplies through inventories and needs lists (food, household, first aid, drug testing kits) in partnership with residential team; manage wish lists, and assist with drives for supplies and food Supervise medication storage and best practices Manage all facility needs, maintenance, inspections, reports, upkeep Ensure a safe environment for healing by monitoring safety and security systems to minimize risk Implement and monitor routine inspection protocols (daily, nightly, monthly, etc.) of all residential facilities Responsible for tracking upkeep and maintenance of residential vehicles Assist Residential Manager in managing residential staff schedules, shifts, and payroll reports Vet, train, schedule, supervise all residential volunteers Share client care duties as needed including meeting emergency needs or supporting transportation needs at times Assist Residential Manager in adherence to budgets Coaching Foster a healthy, safe community living environment Assist clients in managing a busy daily program schedule Address and respond to individual client needs Help clients manage and attend all service provider, legal, and healthcare appointments Assist clients with all onboarding and learning program guidelines Daily transportation to the Learning Center, to appointments, and other errands related to programming Assess and respond to resident crises and conflicts Follow procedures for documenting client incidents and requests Assess and manage emergencies according to Her Song's emergency protocol Perform various administrative tasks related to documentation, scheduling, and reporting Updating and documenting client information in the case management software system Complete all assigned tasks as directed by Residential Manager Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings Assist in other special projects as needed Qualifications Bachelor’s Degree and a minimum of 3 years related experience, or equivalent combined experience Mature, flexible, calm, supportive, and resilient with a positive outlook Organized, able to handle administrative duties Highly trainable on how to work with clients in a trauma-responsive way Have a deep commitment to the empowerment of the residents Ability to work both independently and in a team environment Excellent communication skills, both oral and written Proficient computer skills Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques Ability and willingness to de-escalate and provide intervention or help resolve disputes Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents #J-18808-Ljbffr