Customer Service Specialist

Castel, a leading supplier of refrigeration and air conditioning components, is a 100% Italian-owned family-run company which has grown and established a name for itself since 1961, thanks to its outstanding pursuit of innovation and unwavering desire to conquer markets not only in Italy, but also abroad. Castel is now present in more than 90 countries on 5 continents. At Castel, you’ll find a dynamic, growth-oriented company known for its customer-first culture. As we continue to expand our footprint here in the US, we’re looking for dedicated individuals to join our customer service team in Castel USA. Position Summary: The Customer Service Specialist will serve as the primary point of contact for our clients, ensuring a positive experience at every touchpoint. You will handle inbound inquiries, provide prompt and accurate information and maintain all customer interactions. Your empathy, communication skills, and problem-solving abilities will be key to success in this role. Key Responsibilities: Respond professionally to incoming calls and emails from customers regarding product information, service requests and shipment inquiries. Identify customers’ needs quickly, clarify information, research issues, and provide effective, personalized solutions. Educate customers about product features and company policies to ensure a comprehensive understanding of our offerings. Document all customer interactions, resolutions, and follow-up actions thoroughly in our IT system. Collaborate cross-functionally with internal departments (Sales, Technical Support, Warehouse Dept. etc.) to resolve complex issues and improve the overall customer experience. Continuously learn about new products, services, and industry best practices to enhance your effectiveness and customer satisfaction. In this role, you’ll have the opportunity to directly impact our customers’ day and strengthen our brand’s reputation for outstanding service. Your dedication to delivering a positive experience makes all the difference. Qualifications: High school diploma or equivalent required. 1-2 years of experience in a customer service role, preferably in manufacturing companies. Excellent verbal and written communication skills. Bilingual (English/Spanish) is preferred . Strong active listening and problem-solving abilities. Basic computer applications knowledge (MS Office, email, online chat). CRM proficiency is considered a plus. At Castel USA Inc. we believe in hiring a diverse workforce and are committed to sustaining an equitable and inclusive, people-first environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Please note: We are only able to consider candidates who are currently authorized to work in the United States without employer sponsorship, now or in the future. #J-18808-Ljbffr