Customer Service Specialist

Call Center Remote Customer Service RepresentativeSalary Range $17.00 - $19.00 Hourly Position Type Full TimeDescriptionIt's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.Full-time/Seasonal$17.00/hr. plus performance incentives$19.00/hr. Spanish Bilingual, plus performance incentivesRequirements18 years of age or olderComplete Background check and drug test within 3 daysDedicated, private, and secure workspacePersonal device with functioning camera required for the Training PeriodCommitted to full attendance for paid 3-week Training periodMinimum Internet Speed of 100 mb/s with ethernetCable/Fiber Broadband Internet with a hard-wired ethernet connection is requiredNOT compatible with Mobile Internet Service Providers and/or Satellite.NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (For example, T-Mobile is not compatible with our internal systems)QualificationsEssential ResponsibilitiesInbound/Outbound CallsDeliver the highest level of customer service experience consistentlyManage customer accounts and provide technical supportApplication Data EntryOnline chat inquiries as assignedInterpret and follow defined procedures and policiesCreative problem-solving skillsFlexibility and adaptability to changing projects and updatesTime and task management (multitasking and task prioritization)Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required examsAdhere to regulated guidelines for communications via all channelsQualificationsModerate to Advanced computer skillsHigh level of comfort learning new technologyHigh level of professionalismExcellent verbal and written communication skillsComfortable working from homeSelf-motivated and success-drivenWhat We OfferPaid TrainingFull-Time, Seasonal rolePerformance and attendance-based incentives, in addition to the base payThe convenience of working from homeCollaborative and supportive team environment401K MatchIndividual Coverage HRA (ICHRA)Paid time off (PTO)Preferred Experience (not required)Previous experience in customer support or technical support rolePrevious experience with Group and/or Individual health insurance, or the Affordable Care ActPrevious experience in a Call CenterFamiliarity with CRM systems and practicesSpanish Bilingual, a plus VIMO