Returns Evaluator 1

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today!

B & H

Job Description

Job Title:

Returns Evaluator

Division/Department:

Fulfillment

Reports to:

Required Scheduled:

Monday-Thursday 9am-6pm & Friday 9am-2pm

Approved By:

Viewed By:

Human Resources- NJF

Last Reviewed:

Job Overview:

The Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.

Essential Responsibilities:

• Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
• Examines returned merchandise to determine condition and checks for accessories.
• Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
• Enters return into system.
• Processes refund, credit, restocking fee, etc. based on B&H policies.
• Creates new order if exchange is requested.
• Repacks merchandise to new condition, if recategorized as new

Additional Responsibilities:

• As assigned by the manager

Specific Knowledge, Skills and Abilities:

· Organized and detailed oriented

· Exceptional customer service skills

· Knowledge of computer system (UNIX, web, email, excel)

Preferred Education, Experience and Licenses:

• Minimum 2 years experience in a Warehouse
• High school diploma or equivalent required.
• Previous experience troubleshooting computers and cell phones is preferred but not required

Physical Environment/Occupational Risks:

• Must be able to lift 50lbs independently and up to 80lbs with assistance.
• Extended periods of standing/walking

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.