Operations Support Specialist: Level 2

Operations Support Specialist: Level 2

Remote 

Description:

The Renewal Specialist is a critical member of our sales organization, responsible for delivering a seamless, high-quality renewal experience for a portfolio of global customers. This role combines strong relationship management skills and keen attention to detail to drive retention and ensure the long-term health of the business across an assigned territory. Can be located in any state in continental United States. Renewal Specialist will need to work regular hours in a functioning home office with reliable high speed internet access. Familiarity with SmartSheet is a plus, fluency with Excel is acceptable.

Communication and Teamwork

• Interact with customers at key points in renewal process: contracting, pricing approval, purchase order creation, invoicing and during the subscription term as needed
• Proactively spot risks and work with account managers to mitigate and build solutions
• Build strong relationships with internal teams, including sales operations

Learning and Tools

• Move all renewals to a successful close using tools including Excel and SmartSheet
• Be open to change and learning as our digital subscription business and processes evolve
• Have ownership of all renewals in territory, using data to take action as needed.

DIGITAL SKILLS/CAPABILITIES

• Digital fluency with Excel, Smartsheet or similar

KNOWLEDGE & EXPERIENCE

• Bachelor’s degree
• Experience in a role managing quantitative information
• 2+ years’ experience in sales support, renewals, customer success or sales
• Ability to work as part of a team
• Strong written and verbal communication skills with the ability to engage effectively with both customers and internal teams