Member Service Representative

Member Service Representative (Bank Teller)

Position: Member Service Representative (Bank Teller)

Location: NW Expressway (12), 4901 Northwest Expressway, Oklahoma City, OK, USA

Salary: $16.50-17.00 per hour Performance-based Incentives

Employment Type: Hourly, Full Time

Job Description:

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Work Schedule:

Rotation: Mon-Fri, should be available to work 7:45am for earliest shift, and until 6:15pm on latest shift; Also, every other Saturday from 9am-12pm

Our Ideal Candidate:

- Collaborative teammate with excellent interpersonal and communication skills.

- Great listener with strong desire to help people.

- Ability to accurately process transactions and requests.

- Thrives handling multiple tasks in fast paced, service-oriented environment.

- Embraces new opportunities with strong initiative to accomplish tasks.

What You Will Do:

Accurately process teller transactions, including deposits, withdrawals, and loan payments.

Serve as primary contact and build relationships with CFCU members.

Understand and cross-sell CFCU products and services.

Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Work Schedule: Monday Friday and rotating Saturdays.

Education and Qualifications:

High school diploma or G.E.D.

Minimum 1 year of experience in financial institution or retail customer sales/service environment required.

Prior cash-handling experience preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.