Mainframe Production Support
Experis
Mainframe Production Support (AZ)
Our client, a leader in the financial services industry, is seeking a Mainframe Production Support (AZ) to join their team. As a Mainframe Production Support (AZ), you will be part of the Mainframe Support Department supporting a dedicated team. The ideal candidate will have strong problem-solving skills, proactive communication, and adaptability, which will align successfully in the organization.
Location: Chandler, AZ. HYBRID (3 days onsite per week)
Duration: 18 Months contract
Flexible 8-hour shift within 6:00 AM – 6:00 PM PST
What's the Job?
- Provide Level 2/3 production support for critical mainframe applications including Automated Credit, Rewards, and Credit Card Hub systems.
- Monitor production systems to ensure stability, performance, and uptime.
- Analyze and troubleshoot failed mainframe jobs using JCL and other tools.
- Perform root cause analysis and support ad hoc job executions to resolve issues promptly.
- Collaborate with offshore teams for seamless 24-hour support and incident resolution.
What's Needed?
- Minimum of 5+ years of experience in Mainframe Production Support or related field.
- Hands-on experience with Mainframe applications, including JCL, COBOL, CICS, DB2, CA7, and IDCAMS.
- Proficiency with Mainview, File Manager, File Analyzer, EZTRIEV, and ticketing/documentation tools such as ServiceNow, JIRA, or Confluence.
- Ability to work effectively in a high-volume, production-critical environment.
- Strong communication skills and the ability to coordinate with offshore teams in a follow-the-sun support model.
What's in it for me?
- Opportunity to work in a specialized, niche environment supporting critical financial applications.
- Engagement with a collaborative and diverse team committed to excellence.
- Flexible shift options within a standard 8-hour workday.
- Chance to develop and refine your mainframe support skills in a dynamic setting.
- Potential for career growth within a global organization.
Vacancy posted 2 days ago
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