Service Advisor

Service AdvisorDuval Ford is seeking experienced Service Advisors. In this role, you will greet customers, manage service appointments, and ensure a high-quality experience from start to finish.Duval Ford is a family-owned dealership committed to integrity, exceptional customer service, and positively impacting the lives of our employees and customers. Join a team where skilled professionals can thrive and build a long-term career.RequirementsMinimum 2 years of experience as an Automotive Service Advisor (required)Proven record of strong CSI performanceExcellent communication, interpersonal, and active listening skillsStrong attention to detail and accuracy in documentationAbility to multitask, prioritize, and work efficiently in a fast-paced environmentProblem-solving and analytical abilitiesResponsibilitiesGreet customers promptly and professionally; gather and document vehicle informationSchedule service appointments and manage the daily service flowAccurately write repair orders and clearly document customer concernsConduct or coordinate test drives to verify issues when neededReview service history and inspect vehicles to recommend additional maintenanceEducate customers on recommended services and maintenance requirementsProvide accurate estimates for labor and partsMaintain consistent follow-up and deliver exceptional customer satisfactionBenefitsMedical, dental, vision, and additional benefits offered401(k)Paid time off and holidaysCandidates must pass pre-employment screenings: background, MVR, and drug testEqual Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.