Customer Care Specialist - Germany

Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech Location: Germany or Utrecht | Remote/Hybrid | Full-time Making Every Move Matter At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make. We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. Your Impact As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users. What You’ll Take On You will have the opportunity to make a significant impact within a small, motivated team with duties including: Answering calls from our distributor and customers, mainly from Germany, you will act as a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face. Answering emails and Social Media inquiries from (potential) customers and our distributors. Handle second level complaints for Germany and making sure that information is complete for our investigation department. Be an expert in transferring product knowledge to our customers. Support complaint reporting and facilitating the legal and regulatory controls required of a medical device. Presenting and delivering information to potential clients and providing onboarding training to our new customers. Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc. What You Bring A genuine interest in helping others. Experience in a customer care focussed role. Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment. Exceptional attention to detail. Ability to work well under pressure and meet deadlines. Excellent presentation and communication skills. Strong administrative skills. Excellent written and spoken German and English. Excellent planning and organizational skills. Flexibility to be available outside of normal working hours (rotating on-call rota). Living in Germany or the Netherlands (close to Utrecht). It’s a bonus if you also have: Knowledge of diabetes (and even better insulin pumps!). Experience with CRMs/Salesforce. Life at ViCentra Working at ViCentra, home of Kaleido, means joining a team defined by: Courage to create: We experiment, challenge norms, and learn fast. Trust above all: Integrity, honesty, and openness shape our relationships. Customer-first mindset: Every idea is measured by the impact on those we serve. A drive for excellence: We hold ourselves to the highest standard because lives depend on it. Our days move fast, fueled by curiosity, diverse perspectives, and a love for collaboration. Here, you can shape and be shaped by groundbreaking work in MedTech. Grow With Purpose Harness your talent for a mission that truly matters. Enjoy creative freedom, supportive teamwork, and room to lead initiatives. Make a direct impact on people’s lives, today and into the future. Be surrounded by innovators who challenge and cheer you on. Every Journey Starts Somewhere — Make Yours Count Here We believe a powerful team is built on unique backgrounds and points of view. If this opportunity excites you but you’re unsure if you fit every bullet, we want to hear your story. At ViCentra, it’s your potential and passion that catch our eye. #J-18808-Ljbffr Kaleido