Director (AVP) - KYC Services Operations

We are seeking an ambitious and detail-oriented Director to join our KYC Services Team. In this position, you will play a key role in driving and executing strategic initiatives across the CORD DDR (Data and Document Refresh) Program. As a Level 2 escalation team, you will be responsible for managing escalations related to the refresh program. You will work closely with the Business Control Units, Sales, Global Financial Crimes, Legal and Compliance, and the KYC Refresh team to contribute to the success of the Regulatory Refresh program. The ideal candidate will have a demonstrated history of excellence, embrace significant responsibilities and stay current with Fincen regulations as they pertain to KYC, Sanctions and AML.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Manager position at Director level within Core Services, which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

• Review and enrich the client remediation population
• Prepare KYC files highlighting cases that are breeching SLAs to present to our stakeholders and senior management
• Create and maintain regular communication channels with stakeholders to provide updates and gather feedback.
• Host weekly calls to highlight potential risks to the Business Control Units
• Provide guidance and oversight to the KYC Refresh team responsible for contacting external clients to obtain refreshed AML data and documents
• Troubleshoot cases and collaborate on solutions
• Interact with subject matter experts to develop FAQs and standard responses to common themed queries
• Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed
• Prioritize, track and consolidate escalations in an organized and concise manner
• Review cases before handover to Business Control Unit for assessment

Stakeholder Management

• Serve as a key point of contact for internal stakeholders on regulatory matters, demonstrating professionalism, expertise, and a deep understanding of the DDR program
• Risk Management
• Proactively identify, assess, and prioritize potential risks across all phases of the DDR program

Process Improvement and Analysis

• Analyze and optimize operational processes to assess areas for improvement and efficiency
• Focus on transformation and automation to improve efficiency
• Facilitate and support the planning and execution of comprehensive change management strategies to ensure seamless transitions and successful adoption of project rollouts.

What you'll bring to the role:

• A minimum of 5-7 years' experience in KYC / AML
• A minimum of 7-10 years' industry experience
• College/University degree or equivalent with a business focus and relevant/proven experience
• Exceptional problem-solving skills: ability to independently assess and identify plans for resolution
• Exceptional quantitative and analytical skills
• A strong work ethic, with keen attention to detail, and a collaborative, team-oriented mindset
• Exceptional organizational skills: ability to multi-task and prioritize accordingly
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely
• High proficiency in Microsoft Excel (VLOOKUP, pivot tables) and PowerPoint
• Strong ability to manage and analyze large data sets
• Ability to manage multiple projects and competing priorities in a fast-paced, deadline-driven environment.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $120,000 and $172,500 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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