Dispensary Associate - Part-Time

Location and Employee Type 24363 Grand River Avenue, Detroit, MI 48219, United States Employee Type: Part‑time Job Summary The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customers’ desired outcomes, providing accurate product descriptions, and operating with high accuracy in a fast‑paced environment. Part‑time associates work between 15–29 hours per week, with flexibility needed for AM/PM shifts and weekend availability. Primary Responsibilities Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store. Guide customers through sales transactions while offering advice and knowledge as needed or requested. Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained. Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pickup. Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures. Continuously develop product knowledge to offer customers the most up‑to‑date information and advice. Respond to customer inquiries in store, online, and over the phone. Accurately use and maintain the point of sale (POS) system in person and over the phone. Accurate cash handling, customer cart management, and ringing of customer transactions. Accurate and timely data entry of customer information. Strive to achieve team and individual performance goals. Verify proper paperwork, documentation, and required identification for customers. Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership. Report any observed inconsistencies or hazards to Store Leadership. Maintain a clean, organized, safe and inviting store environment. Complete store opening and closing checklists. Job Requirements Must be at least 21 years of age. High school diploma or general education degree (GED). Knowledge of basic computer skills. Cannabis point of sale (POS) software a plus. Positive attitude, team player and strong work ethic. Willing to build understanding of applicable state and local laws and regulations related to the industry, personnel law, safety regulations, local municipal codes and organizational rules, directives, and standard operating procedures. Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry. Must have excellent organization and time management skills. Must be focused, pay close attention to detail. Must be able to internalize training and follow instructions. Must be able to communicate clearly and effectively. Company Overview Ascend Wellness Holdings, Inc. (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We are committed to improving the quality of our patients’ lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers’ unique, individual needs. To this end, our dispensaries set a new standard of excellence, emphasizing health and wellness through a highly knowledgeable team. EEO Statement Ascend Wellness Holdings, Inc. (AWH) and its subsidiaries are equal‑opportunity employers and celebrate the population of differences and do not discriminate in their hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. #J-18808-Ljbffr