Mortgage Loan Officer Assistant (LOA)

Employment Type: Full-time

Location: [Office Location / Remote / Hybrid]

Compensation: [Salary or Hourly Range] + [Bonus/Incentive, if applicable]

Reports To: Mortgage Loan Officer / Branch Manager

Position Overview

Midland Federal Savings and Loan is seeking a highly organized and service-focused Mortgage Loan Officer Assistant (LOA) to support our loan officers throughout the mortgage origination process. This role coordinates borrower communication, collects documentation, maintains accurate loan files, and works closely with processing, underwriting, title, and other partners to help loans move efficiently toward closing.

The ideal candidate is detail-oriented, responsive, comfortable managing multiple deadlines, and committed to delivering an excellent borrower experience.

Key Responsibilities

• Assist loan officers with managing mortgage applications from initial inquiry through closing.
• Communicate with borrowers, real estate agents, title companies, processors, underwriters, and internal teams.
• Gather and review borrower documentation, including income, asset, employment, insurance, and identification records.
• Enter and update borrower and loan information in the loan origination system.
• Monitor loan milestones, deadlines, conditions, and outstanding documentation.
• Prepare loan files for processing and help resolve incomplete or inconsistent information.
• Provide borrowers with timely status updates and clear explanations of next steps.
• Schedule appointments and assist with pre-approval and follow-up activities.
• Maintain accurate records in accordance with company policies and applicable mortgage regulations.
• Protect confidential borrower and financial information.
• Support loan officer relationship-building, pipeline management, and business-development activities.
• Perform other administrative and operational duties as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• [1-2] years of mortgage lending, banking, real estate, title, or financial-services experience preferred.
• Familiarity with mortgage terminology, documentation, and the loan origination process.
• Experience with [Encompass, Byte, LendingPad, Calyx Point, or other LOS] preferred.
• Strong organizational, time-management, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple files and priorities in a deadline-driven environment.
• High level of accuracy, discretion, and attention to detail.
• Proficiency with Microsoft Office, Google Workspace, and customer relationship management systems.
• Ability to work independently while collaborating effectively with a team.
• NMLS registration or state licensing may be required depending on assigned duties and applicable law.

Preferred Skills

• Experience supporting a high-producing mortgage loan officer or team.
• Knowledge of conventional, FHA, VA, USDA, and jumbo loan products.
• Familiarity with compliance requirements, disclosures, and underwriting conditions.
• Bilingual communication skills, particularly in [Language], are a plus.

What We Offer

• Competitive compensation.
• Performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• Paid time off and company holidays.
• Retirement plan with [company match, if applicable].
• Training and professional-development opportunities.
• Collaborative, growth-oriented work environment.