Senior Field Service Representative

Senior Field Service Representative

Eaton's ES AMER ESS division is currently seeking a Senior Field Service Representative. This role can be located out of Austin, TX, Corpus Christi TX, Lubbock TX, or San Antonio TX.

The expected annual salary range for this role is $82500.03 - $121000.04 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits:

Guaranteed 40-hour base pay, eligible for overtime and travel premiums; career growth, mentorship and safety training; company vehicle, toolkit, and phone; tuition assistance for ongoing learning; leads program with bonus pay; opportunities across 32 service branches.

Skills:

Position success criteria include: successfully complete and maintain compliance with Eaton's safety program and policy; submit to periodic customer required background and drug screenings; ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements; drive an Eaton vehicle; obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required; understand 3-phase power systems and low, medium, and high voltage power distribution equipment; perform physically demanding tasks; ability to obtain and maintain a valid TWIC card; proficient with hand and power tools for equipment assembly; strong problem-solving and logical thinking skills; works well under time constraints and in stressful situations; explain technical problems and solutions; collaborates effectively with the team to meet project deadlines.

Qualifications:

Basic qualifications include: high school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems; experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; must be able to work in the US without corporate sponsorship now or in the future; no relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation; must have a valid driver's license.

Preferred qualifications include: associate degree or higher from an accredited institution; bachelor's degree in Engineering from an accredited institution; electrical or general contractor's license; professional engineering license; experience performing power quality measurements, troubleshooting, analysis as well as protective relays; NICET/NETA certification.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.