HOA & Retail Manager (Downtown Durham)

Job Description

Job Description

Role: HOA & Retail ManagerThe Novus • Durham, NC • Full-Time • On-SitePay Range: $75,000 – $85,000 annual salary + performance bonusSchedule: Monday–Friday, 8:30 AM–5:30 PM | Occasional evenings for Board meetingsReports To: General Property Manager / Portfolio ManagerCredentials: NC CAM License required | CMCA required or within 60 days of hireAbout Kane ResidentialKane Residential (KRES) is the multifamily management arm of Kane Realty Corporation - a trusted leader in real estate development and management throughout Raleigh and the greater Triangle for nearly 50 years. We currently manage approximately 6,700 apartment homes across 27+ properties, with even more growth on the horizon.Our team is united by a shared passion for creating meaningful experiences – for our residents, our partners, and each other. We believe that character counts, culture matters, and people come first. While skills and experience are important, we're most proud of the values our team lives every day: character, integrity, and a drive to deliver excellence in the communities we serve.The six values that define how we work:CHARACTER - Hire first for character, second for ability, and third for experience. Our team members' actions exemplify integrity, respect, open communications, trust, strong work ethic, and courage.EXCELLENCE - Execute with excellence in all that we do. Continuously think outside of the box and strive to improve.GOLDEN RULE - Always treat others the same as we desire to be treated.RELATIONSHIPS - Build long-term relationships with all of our stakeholders – be attentive and responsive to customers, employees, financial partners, suppliers, and the greater community.RESPONSIVENESS - Be responsive in a timely and prompt manner.RIGHT DECISIONS - Make the right decisions regardless of the source of the idea. Maintain responsible thinking for the long term.About This RoleThis is not a standard property management role, so we're not looking for a standard candidate.The Novus is a mixed-use high-rise in Durham, NC, combining 54 condominium residences, 20,000+ square feet of retail space, 188 apartment homes, and an amenity program built for activation. You will assist in the management of the condominiums and retail components as the leader held accountable for the building's operations, governance, and community experience.Throughout any given week, you will need to prioritize a wide range of responsibilities, which could include preparing board meeting materials for condo owners, resolving a maintenance issue with a retail tenant, or executing a community event that draws residents and neighbors into the building's common spaces. You will serve a board with fiduciary duties, commercial tenants with business expectations, and a developer-owner who cares about placemaking. You'll need to shift registers fluently and never lose your composure.If you thrive on variety, own your outcomes, and are energized by complexity - this role was designed for you.What You'll OwnCondominium / HOA Association ManagementServe as the primary coordinator for all association operations, ensuring contractual obligations are met and exceededAssist the Board in establishing short- and long-term goals; lead preparation and presentation of the annual budgetSecure competitive bids for Board approval; schedule and oversee contracted services for cost and quality effectivenessInspect the property regularly for maintenance needs, landscaping, policy violations, and safety issues; follow up to completionEvaluate the need for significant repairs or capital work and make formal recommendations to the BoardPrepare violation and enforcement letters per Board direction; maintain consistent, fair enforcement of CC&RsAttend all regularly scheduled Board meetings; collaborate with association committees on contracted services and community prioritiesEnsure compliance with NC Condominium Act (Chapters 47C/47F), Chapter 55A, and all governing documentsManage assessment billing, delinquency tracking, and reserve fund activity in coordination with the accounting teamMaintain accurate records, Board minutes, and owner communications with professionalism and timelinessProduce special assessments, reconciliations, and budget recommendationsRetail & Commercial OperationsServe as the day-to-day point of contact and operational liaison for 20,000+ SF of retail tenancyMonitor lease compliance, track certificates of insurance, and manage tenant onboarding and move-out coordinationMaintain strong tenant relationships - proactive communication, rapid issue resolution, and a consistent landlord presenceCoordinate maintenance and capital work affecting retail spaces in partnership with Kane ManagementMaintain accurate landlord records, lease files, and documentation in support of ownership and asset reportingEscalate lease compliance issues and support Kane Management team on matters requiring legal or financial reviewCommunity Activation & EventsDevelop and execute an annual events calendar that activates common spaces and deepens the connection between residents, retail, and the surrounding communityManage all event logistics end-to-end: concept, vendor coordination, permitting, budget management, execution, and recapTrack event participation and resident engagement; use data to improve programming over timeOperations & AdministrationMaintain all property records, vendor contracts, and management reports with accuracy and disciplineManage preferred vendor relationships and ensure service delivery meets standards for both the association and retail tenantsRespond to owner, tenant, and Board inquiries with urgency and professionalismWork within Yardi for work orders, reporting, financial tracking, and resident/owner communicationsSupport KRES leadership with operational data, property reporting, and budget variance explanationsWillingness to assist in leasing efforts as neededWhat You BringRequiredActive NC Community Association Manager (CAM) License - required per NC GS 93ACMCA certification, or commitment to obtain within 60 days of hire - required at this compensation level2+ years of COA or HOA management experience, including direct Board meeting responsibilityDemonstrated familiarity with NC Chapters 47C, 47F, and 55A; ability to read and interpret Declarations and BylawsStrong financial acumen: ability to prepare budgets, read monthly financials, and explain variances to a BoardProficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and Yardi property management softwareFlexible schedule to accommodate evening Board meetings as neededExceptional verbal and written communication skills across multiple stakeholder types simultaneouslyAbility to work on sitePreferredCAI designations (AMS, PCAM)Experience managing post-developer-turnover HOA/COA BoardsCommercial or retail property management experienceEvents programming, hospitality, or community activation backgroundExperience in a mixed-use, high-rise, or urban residential settingWhy Kane ResidentialWe're not the largest operator in the Triangle. We're the one people remember working for.KRES is built on a character-first hiring philosophy, an owner's-mindset culture, and five decades of local market knowledge. Our team tenure and engagement scores are top decile in multifamily nationally. We invest in people who invest in the work.This role sits at the intersection of governance, commercial operations, and community building. It's complex, it's visible, and it matters to a developer who has been shaping Raleigh for 45 years. You'll have the resources, relationships, and leadership access to do it exceptionally well.Ready to Apply?Submit your resume and a brief note about your HOA management experience to View email address on us.fitly.work or apply directly through LinkedIn or Indeed. Questions? Reach out to Heather Walters at View email address on us.fitly.work Residential is an equal opportunity employer. We celebrate diversity and are committed to creating a workplace where our employees thrive and look forward to coming to work!