Hotel Front Desk Attendant

Job Description

Job Description

A warm welcome can change someone’s whole day—and you get to be the person who makes it happen. Rolling Hills Hospitality is looking for a Front Desk Agent at Holiday Inn Express & Suites Richwood, an IHG hotel in Richwood, KY. You’ll greet guests, help them settle in, and keep the details of their stay running smoothly.

Some moments call for a great local recommendation. Others call for a little patience, a quick solution, or an extra hand from a teammate. You’ll listen, stay curious, and follow through so guests feel cared for and coworkers know they can count on you.

At RHH, we take pride in our work and enjoy the people we do it with. Bring your friendly approach and willingness to learn—we’d love to help you build your next chapter in hospitality.ble hours should start their application today!

$13 - $14 hourly

• Welcome guests, complete check-ins and check-outs, and provide accurate room assignments and keys.
• Handle reservations, phone calls, guest questions, and special requests with friendly, clear communication.
• Share helpful information about the hotel, its amenities, and the surrounding area.
• Keep guest accounts accurate and process payments and billing according to hotel procedures.
• Work with housekeeping, maintenance, and other departments to coordinate room readiness and guest requests.
• Listen to guest concerns, take the next steps within your authority, and involve the right teammate when additional help is needed. Follow through on outstanding requests.
• Keep the front desk organized and follow procedures for guest privacy, payment handling, and safety.
• Follow Holiday Inn Express brand standards and guest recognition expectations, including IHG One Rewards member benefits.
• Give the next shift a clear handoff so teammates know what needs attention and guests don’t have to start over.

• Must have graduated high school, received a GED or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

• Must be able to stand on your feet for 8 hours during a typical shift

• Please only apply if you meet each of these criteria

Founded in 2005 with one Kentucky hotel, Rolling Hills Hospitality brings the Rolling Hills Way to every stay: a warm welcome, attention to detail, and dependable follow-through. We support our associates through hands-on leadership, coaching, recognition, and opportunities to grow. Eligible associates may receive:

• Medical, dental, vision, and life insurance

• Paid vacation, holidays, and sick time

• Jury duty pay and family and medical leave benefits

• Career development and internal promotion opportunities

• Recognition and bonus programs

• Discounted hotel rates through IHG’s hotel associate travel program

• A supportive culture focused on work-life balance

Benefits vary by employment status and eligibility; travel discounts are subject to enrollment, availability, and program rules.