Personal Teller Consultant- Fort Worth

Personal Teller Consultant

Join Us as a Personal Teller Consultant!

Ready to combine top-notch member service with cutting-edge technology? EECU is looking for a tech-savvy, people-loving Personal Teller Consultant to be the friendly face and helpful guide behind our banking experience!

In this exciting and fast-paced role, you'll engage with members through multiple digital channels from video and chat to text and online account openings, alongside Personal Teller Machines (PTMs). Most of your day will be on video, so being professional, comfortable, and personable on camera is a must!

Key Responsibilities:

• Perform teller transactions via Personal Teller Machines with a smileyes, even on camera!
• Seamlessly transition between chat, text, video, and online member support
• Open accounts online, back up mail tellers, and handle back-office processing
• Deliver warm, professional, and responsive service through every channel
• Build genuine rapport while identifying needs and offering tailored financial solutions
• Proactively sell, initiate and support marketing initiatives that make a difference

Why You'll Love It:

• You'll be the face of innovation in modern banking
• You get to connect with people while using tech that makes banking easier and better

If you're passionate about helping others and love a multi-channel environment we want to meet you!

Apply today and be the future of member service at EECU!

Candidates possess the following knowledge and experience:

• Minimum one to two years in a high-quality customer service experience
• Six months financial institution/call center experience
• 6 months teller experience
• Must be comfortable being on video throughout the day to assist members
• Must be able to handle multiple channels at once
• Customer service skills
• Professional written and oral communication skills
• Organization and time management
• Places a sense of urgency in responding to members
• Must be able to work between our extended hours Monday-Friday 7:45am-6:30pm and Saturdays 8:45am-2:15pm. May have extended hours for special events.
• Bilingual a plus

Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training.

Why Join EECU? -Competitive hourly pay + monthly incentives -Engaging, fast-paced environment -Opportunities to develop and grow your career -Be part of a team dedicated to excellence in service

For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking . Today, EECU is one of the largest credit unions in Texas with over $4 billion in USD assets and serves over 297,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy "people helping people" EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

EECU is an EOE/Vets/Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran's status or on the basis of disability.