eCommerce Specialist

Ecommerce Specialist

Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. It is home to numerous well-known imprints and divisions and proudly brings the works of its authors to readers in more than 200 countries and territories.

The eCommerce Specialist will support the eCommerce group, including eBook pricing, Point of Sale, EDI, and other functions as necessary. The eCommerce Specialist will also be involved in functional testing as needed and adhere to all company and departmental policies and procedures.

Pricing and Promotions:

• Track and load Client and Wholly Owned eBook promotions and price changes
• Troubleshoot issues and errors related to the pricing module
• Collaborate with Digital Operations, other Simon & Schuster departments, and Distribution Clients to ensure accurate and timely processing of eBook pricing changes and promotions
• Generate and distribute a weekly report summarizing past, current and upcoming promotions for Senior Management
• Update eBook parent conversions for Adult and Children's titles on a weekly basis using the pricing module

Point of Sale (POS):

• Retrieve, track and load all daily and weekly POS files received via email, FTP, or customer portals, ensuring timely and accurate processing
• Run validation reports to verify the accuracy and completeness of POS data loaded into the system
• Generate and distribute weekly POS reports using IBM Cognos for various internal departments
• Track and submit new title item share requests for POS reporting
• Upload weekly pre-order and competitive sales data
• Document and monitor delays or issues within the POS reporting process

EDI/eBook Processing:

• Partner with EDI and IT teams to troubleshoot, test, and resolve technical issues
• Assist with the processing and generation of EDI transactions, including ASNs
• Support clients with Pubeasy account setup and onboarding for order processing
• Process daily Barnes & Noble eBook billings

Other:

• Document and develop processes and suggest improvements based on analytical conclusion
• Research and report on customer compliance violations related to eCommerce/EDI (i.e., ASN chargebacks)
• Interact frequently with customer and sales contacts to resolve issues and ensure customer compliance
• Interface with IT for issue resolution and mapping
• Create queries from Excel and Access to run required reports
• Analyze systems, reports and procedures to support business rules and practices
• Backup other eCommerce department personnel as necessary
• Other duties as necessary

Requirements:

• Bachelor's Degree in Business Technology or related field
• Excellent communication skills: verbal and written
• Excellent PC skills. Excel spreadsheet (Pivot Tables, V-Lookup, Macros), MS Access, Cognos, and SQL
• Ability to use various PC utilities and Internet based utilities
• Strong interpersonal skills needed in dealing with other employees, management, and customers
• Must be able to exercise good independent judgment, with good skills
• Well organized, with good time management skills
• Attention to detail and accuracy
• Ability to analyze reports/procedures and make suggestions for process improvements where needed
• Must be able to interpret objectives and coordinate day to day tasks
• Good at facilitating problem solving with customers and colleagues
• Ability to work under pressure to meet deadlines and month end goals

Scheduled Work Hours: Monday- Friday 8:30am – 5pm

Location: 100 Front Street, Riverside, NJ, 08075

Simon & Schuster US is an equal opportunity employer (EOE) including disability/vet. At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Simon & Schuster US is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success.