Front Desk Coordinator

Patient Relationship Coordinator (PRC Or Front Desk Coordinator)Patient Relationship Coordinator (PRC or Front desk coordinator) for Limitless Male Medical, a leader in men's health optimization. The PRC serves as the first and last point of contact for patients, ensuring a seamless, efficient, and welcoming clinic environment.The PRC plays a critical role in starting the patient journey and ensuring patients remain engaged and progress in their care. This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy.As a PRC, you are expected to bring the Limitless Way to life in every interaction:Excellence: Create a professional, welcoming environment and anticipate patient needsEmpowerment: Help patients feel confident, informed, and supported in their care journeyExpertise: Communicate clearly and accurately about services, processes, and next stepsEfficiency: Respect patients' time through organized scheduling and streamlined workflowsEmpathy: Foster a respectful, judgment-free experience where patients feel understoodPrimary responsibilities include:Patient Experience & Engagement: Greet and engage patients with professionalism, positivity, and respect; ensure patients feel welcomed, informed, and supported throughout their visit; provide clear, simple communication regarding appointments, services, and next steps; support a consistent, high-quality experience across all patient interactionsClinic Flow & Coordination: Manage scheduling to optimize patient flow and clinic efficiency; ensure accuracy of appointment types, timing, and provider alignment; prepare for upcoming clinic days by reviewing schedules and patient needs; coordinate with clinical staff to minimize wait times and support timely roomingFront Office Operations: Check patients in and out accurately, including documentation and payment processing; maintain accurate and up-to-date patient records within EMR and CRM systems; support billing follow-up, including communication on outstanding balances; assist with administrative tasks that support daily clinic operationsPatient Communication & Follow-Up: Contact new patients to schedule appointments and provide necessary information; confirm upcoming appointments and support rescheduling as needed; communicate patient needs, requests, and follow-ups to appropriate team members; actively ensure patients remain engaged in their care plans by supporting scheduling, follow-up, and ongoing communication; conduct follow-up outreach to patients who miss appointments or fall off schedule; reinforce the importance of ongoing care and continuity in achieving patient goals; proactively monitor and support patient retention by ensuring established patients return for scheduled and recommended appointmentsTeam Collaboration & Cross-Functional Support: Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience; support team members as needed to maintain clinic flow and patient satisfaction; assist with room readiness, inventory awareness, and general clinic organization; contribute to a positive, team-oriented culture with shared accountabilityLimitless Way Staff Expectations include:Take ownership of each patient interaction and ensure no patient feels overlookedCommunicate clearly, set expectations, and follow through consistentlyDemonstrate professionalism, confidence, and a patient-first attitudeWork collaboratively with a unity of purpose, supporting team members across rolesContribute to the overall success of the clinic through engagement, accountability, and teamworkQualifications:Strong interpersonal and communication skillsHighly organized with attention to detailAbility to multi-task in a fast-paced, team-oriented environmentProficient in EMR, CRM systems, and Microsoft OfficeProfessional, positive, and patient-centered mindsetAdditional Information:This role may support cross-functional tasks within scope of training and clinical needsThe PRC contributes to clinic success through patient engagement, operational excellence, and team collaborationWhat Success Looks Like in This Role:Patients feel welcomed, respected, and taken care of from arrival to departureClinic schedules are accurate, organized, and support efficient patient flowCommunication is clear, timely, and proactive across patients and team membersPatients understand their next steps and leave confident in their experienceTeam members can rely on you to support clinic operations and step in when neededThis description is not exhaustive and may be adjusted as business needs evolve.Benefits:Competitive salaries and benefitsOpportunities for growth and developmentPTO accrualHealth, Vision, and Dental Available with HSA & FSA optionsEmployee appreciation and recognition401K optionLimitless male clothing discountsCompany paid LTD & employee life insuranceEmployee discounts on treatments, supplements and products