Supervisor, Crew Services Training

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Supervisor, Crew Services Training is responsible for developing, maintaining, and delivering all new-hire training materials for Crew Services. This role conducts initial training for Crew Coordinators and assists with recurrent and supervisor-level training as needed. The position also supports the creation of new training initiatives that align with departmental needs and operational improvements, while overseeing on-the-job training and ensuring a smooth, complete onboarding experience for all new hires.

Responsibilities

• Develop and deliver new-hire training for Crew Services, including classroom instruction, systems training, and hands-on learning.
• Assist with recurrent and supervisor training by supporting content development, facilitation, and updates to ensure consistency and accuracy.
• Oversee on-the-job training by coordinating training schedules, post on-the-job training rotations, and practical skill development to ensure new hires gain operational proficiency.
• Ensure complete onboarding setup by overseeing the process of setting new employees up in all required systems, tools, and platforms needed for their role.
• Create and revise training materials throughout the year based on procedural changes, system updates, and departmental initiatives.
• Maintain accurate and current manuals and documentation to ensure alignment with Crew Services processes and operational standards.
• Foster a collaborative learning environment by providing constructive feedback, coaching, and support that encourages engagement, growth, and continuous improvement.

Other Duties

• Collaborate with Crew Coordinators, Supervisors, and Crew Services Leadership to improve existing training and department processes.
• As the initial influencer on Endeavor Air’s behalf, it is expected that the trainer presents themselves in a professional and welcoming manner.
• Other duties as assigned.

Supervisory Responsibilities

Does not directly supervise, but provides coaching and work direction.

Competencies Required

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results By Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams.
• Know your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

Qualifications

• High School Diploma, GED or equivalent.
• 2 years of airline operations experience.
• Demonstrated ability to have crucial conversations that require a high level of written and verbal communications.
• Reliable and self-motivated with a positive attitude.
• Able to multitask efficiently and effectively to meet deadlines.
• PC proficiency required.

Work Environment & Physical Demands

• May be required to wear facial masks or other equipment as necessary and as dictated by safety standards to help protect self and others in the workplace.
• Computer and phone work in a typical office environment, sitting for the majority of the day.
• Office environment can be fast-paced and demanding.
• Work four (4) 10-hour days, 3 days off.
• Typical work shifts are: 6am – 4 pm
• Up to 10% travel may be required

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

Hidden (83480)

Minimum Position Pay Range

USD $58,448.00/Yr.

Maximum Position Pay Range

USD $76,544.00/Yr.