Shelter Residential Aide

Job Description

Job Description

JOB TITLE:  

Residential Aide

SUMMARY: 

The primary goal of a Sanctuary Shelter Residential Aide is to ensure the safety, well-being, and support of the sanctuary residents. Creates a safe and supportive environment for sanctuary residents. This position involves working closely with residents to address their immediate needs, provide emotional support and assist with day to day tasks.

REPORTING RELATIONSHIP: 

This position reports to the Director of Operations.

SCHEDULE: 

Various shifts available.

LOCATION: Jamaica, Queens NY, Long Island City, Harlem

POSITION TYPE: 

Fulltime - requires flexibility to cover shifts in the event of staffing shortages or emergencies 

ESSENTIAL DUTIES/RESPONSIBILITIES:  

• Assists with the intake process for new residents, including paperwork, orientation to sanctuary rules and resources, and distribution of essential items like bedding, hygiene kits, etc. 
• Assists with the day to day functioning of the sanctuary, including meal distribution, cleanliness, laundry, and maintaining common areas.
• Works collaboratively with other sanctuary staff, including social workers, case managers and security personnel to ensure a holistic approach to resident support.
• Monitors the sanctuary premises to ensure a safe and secure environment for residents and staff.
• Responds promptly to any emergencies, conflicts, or incidents following established protocols.
• Provides immediate support to residents in crisis situations such as emotional distress, medical emergencies or conflicts. Follows established protocols for handling crises.
• Mediates minor disputes among residents and promotes a harmonious living environment. Escalate larger concerns or conflicts to appropriate higher level staff.
• Connects residents with available social services, medical assistance, mental health resources and job training programs based on their individual needs.
• Maintain accurate and confidential records of resident interactions, incidents, and any services provided. Completes necessary documentation as required by sanctuary policies.
• Organize and facilitate activities that promote a sense of community among residents. Encourage residents to engage in positive interactions and peer support.

QUALIFICATIONS: 

• High School diploma or equivalent. 
• 1-2 years’ experience preferred.
• Strong interpersonal and communication skills.
• Empathy, patience and a non-judgmental attitude toward diverse populations.
• Basic knowledge of crisis intervention and conflict resolution.
• Organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Obtain Food Handlers certification within the first 90 days of employment 

OTHER SKILLS/ABILITIES: 

• Must have strong interpersonal skills to support leadership, management, negotiation and problem-solving functions of this role. 

• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail oriented while maintaining an extremely positive attitude.
• Must be able to work independently and productively with minimum supervision.

• Recognize problems, identify possible causes and resolve routine problems.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and customers

BENEFITS: 

15 Vacation days Annually

12 Sick Days 

Floating Holiday 1 annually 

401K retirement plan with 3% match after 90 days of employment

Medical Benefits after 30 days of employment with Cigna 

Dental/Vision eligible after 90 days of employment 

Access to Gym/Weight Room 

Access to Boxing Ring 

Short Term Disability

Life, Accidental Insurance available through Aflac 

Transit Chek for commuting expenses 

Legal Shield for legal services  

Public Service Loan Forgiveness (PSLF) participants

Are you passionate about making a meaningful impact in your community?

Join Elmcor Youth & Adult Activities as a Director of Operations and lead the oversight of essential programs and services that support individuals and families in need. This role provides the opportunity to guide daily operations, strengthen service delivery, and ensure programs are delivered with a focus on safety, stability, compliance, and excellence.

If you are a strategic and experienced leader committed to operational effectiveness and making a meaningful community impact, we encourage you to apply today and take the next step in a purpose-driven career.