Automotive Customer Service BDC Consultant

About Lexus of Westminster

Lexus of Westminster is a respected leader in the automotive industry, committed to providing exceptional customer service and a welcoming work environment. We offer comprehensive training, competitive pay, and a supportive team atmosphere.

Job Details

• Salary: From $50,000 to $120,000 per year
• Job Type: Full Time
• Location: Westminster, CA 92683

Position Overview

We are seeking a driven Automotive Customer Service BDC Consultant who excels in communication, customer engagement, and organization. This position involves managing a high volume of inbound and outbound calls, using proven scripts and sales techniques to schedule appointments and enhance customer satisfaction.

Key Responsibilities

• Answer incoming phone calls using established scripts and schedule sales appointments accurately.
• Make outbound calls to customers to schedule follow-ups and appointments for Sales and Service departments.
• Log customer interactions and update the customer database promptly and accurately.
• Confirm and reschedule appointments as necessary, including handling no-shows.
• Coordinate with Sales and Service teams to track appointment results.
• Generate and send letters, postcards, and emails for automated follow-up reminders based on marketing campaigns.
• Respond to customer inquiries from the website and contact internet leads to schedule appointments.
• Notify relevant departments when appointments are scheduled and assist with additional duties as assigned.
• Maintain a positive and professional attitude while consistently meeting or exceeding monthly performance goals.

Work Hours

This is a full-time role with regular business hours. Specific schedule details will be discussed during the interview process.

Equal Opportunity Employer

Lexus of Westminster is an Equal Opportunity Employer committed to a drug-free workplace.