Patient Care Coordinator

What You’ll Do Greet and screen patients to determine how we can best support them. Answer questions about services and promotions. Spot potential leads and keep patient flow running smoothly. Manage scheduling, daily office tasks, and financial and administrative duties. Handle insurance verification, inventory, and patient records. Partner with clinic and home office teams to support operations. Assist with marketing efforts, events, outreach, and patient retention activities. Who Thrives in This Role Eager learners whose career is centered around working in a medical practice. Strong multi-taskers with solid problem-solving skills. Punctual, reliable professionals. Individuals who genuinely love helping others in the medical industry while running a thriving practice. Why It’s Rewarding You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health. Job Type Full Time, 36 hours a week. Monday through Thursday 9am - 5pm and Friday 1/2 day. No Weekends. Location Medina, OH Compensation $18.00 - $20.00 an hour Pay is commensurate with experience and qualifications. Monthly Bonus Opportunities. Essential Duties and Responsibilities Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services. Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment. Schedule and confirm appointments and conduct outbound retention calls to patients. Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office. Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing. Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner. Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records. Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification. Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail. Verify the status of and checking in hearing aids and repairs and track/maintain product inventory. Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters. Track marketing calls and inquiries from initial contact through the point of sale. Responsible to open and close the office on a daily basis and ensure the reception area is well maintained. Training support for other location front office staff, as may be appropriate. Education and Experience Requirements A minimum of 10 years of medical office management experience. Experience with front desk in the hearing industry is a plus. High school diploma or equivalent (GED). Required Skills Strong computer skills. Experience with word processing and database software. Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills. Excellent oral and written communication skills. Basic understanding of accounting procedures and good math aptitude. Strong customer service orientation. Excellent organizational skills. Ability to manage multiple tasks within strict deadlines. Ability to input and track sales revenues and balance accounts daily and monthly. Detail oriented. Front desk medical experience required. Physical Demands Ability to handle a busy office with interruptions, calls, walk‑ins and direct the flow of the office with efficiency and grace. Must be able to pick up after an interruption to complete tasks that require focus. Must be able to lift boxes up to 20 pounds. Benefits 401(k) with matching Health, dental, and vision insurance Life insurance — employer paid Option to purchase additional life insurance — AD&D Critical Illness Hospital Indemnity STD & LTD Paid time off Employee discounts Beltone hires those who are passionate about the hearing care industry and dedicated to making a difference. Join the Beltone Team today and see the unlimited possibilities for your career. We are an Equal Opportunity Employer. Beltone — helping the world hear better Beltone was founded on the act of helping a friend to enjoy life more. Since 1940, we have provided knowledge, tools, service and training to the professionals servicing the hearing impaired. Beltone makes quality hearing care available to more people. To do so, we develop technically optimal hearing solutions without ever losing focus on the individual’s needs. It is our belief that no individual should be denied the possibility of an improved life with better hearing. Beltone is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world‑leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. #J-18808-Ljbffr