Client Support Technician I - 24/7 IT Help Desk

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity. The Role: Client Support Technician This role is the first point of contact for customers and internal teams requesting support from Switch. You receive requests, assess urgency, coordinate with the right internal teams, and track work through resolution using established workflows. Your focus is clear communication, accurate documentation, and timely handoff in a 24/7, mission‑critical environment. What You’ll Do Serve as the initial contact for customer and internal support requests by phone and ticketing system. Triage requests, gather required details, and route work according to defined support procedures. Coordinate with internal teams to ensure requests are acknowledged, tracked, and resolved. Act as an information hub, keeping stakeholders informed of status and next steps. Process scheduled internal notifications through the ticketing system. Support Mission Control by creating and tracking alarm‑ and alert‑driven events. Interpret and respond to routine mission‑critical events, escalating when required. Document all actions, timelines, and communications accurately in support systems. Work assigned shifts, including nights, weekends, or rotations as needed. What We’re Looking For You communicate clearly and professionally, even when handling multiple requests. You stay organized and follow workflows without dropping details. You use sound judgment to assess urgency and escalate appropriately. You take ownership of requests until resolution or proper handoff. You remain calm and service‑focused in a fast‑paced support environment. What You’ll Bring Required 1+ year of experience in IT support, service desk, or a customer‑facing technical role. Experience working with ticketing systems and structured workflows. Ability to explain technical issues in clear, plain language. Familiarity with data center or technology terminology. Strong written and verbal communication skills. Reliable attendance and punctuality. Ability to work flexible schedules, including nights or weekends. Preferred Associate degree in Information Technology, Business, or equivalent experience. Experience with CRM or ITSM tools such as Salesforce or similar platforms. Foundational understanding of network topologies and power or cooling services. CompTIA A+, Network+, Security+, or equivalent certifications. Working Conditions and Requirements Primarily desk‑based work with extended periods using a computer. Ability to monitor multiple systems and identify color‑coded alerts. On‑site or operations‑center environment depending on assignment. Use of required personal protective equipment if supporting field or warehouse activities. Why Switch? A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment. Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development. Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive. Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company. Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a Difference This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. Apply Now and Let’s Build the Future Together. #J-18808-Ljbffr Switch