Sales Support Specialist

Position Summary Sales Support Specialist Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we are transforming how our charitable partners raise money for the causes that matter most. This role is a detail-oriented and highly organized position to support the sales management and sales team across all markets. The ideal candidate will coordinate CIF submissions, collect vendor documentation (such as W-9s and payment details), and partner closely with Finance to ensure accurate setup of consultants in Oracle/Netsuite. This role provides administrative support to the sales organization by assisting with proposals, tracking contracts and licensing requirements, maintaining customer records, and supporting sales reporting and forecasting efforts. This role is ideal for someone who thrives in a fast-paced environment, enjoys improving processes, and can effectively communicate across departments. This role can be remote in the Columbus or Cincinnati area, or Hybrid based in our Raleigh, NC Headquarters. Key Responsibilities Manage the end-to-end workflow for sales including vendor onboarding , coordinating CIF submissions and ensuring all required documentation is collected and validated. Partner with Sales Leaders and internal teams to ensure consultants are accurately set up in Oracle/Netsuite. Provide administrative and operational support to the sales team. Assist with preparing and organizing sales proposals and supporting materials . Track sales contracts, key dates, renewals, and licensing/permit requirements to ensure compliance and timely execution. Maintain and update customer records and related documentation in internal systems and CRM tools. Support the sales organization with pipeline tracking, forecasting support, and reporting . Coordinate and communicate across Sales, Finance, and other departments to ensure processes run smoothly. Identify opportunities to improve workflows, documentation, and tracking processes . Up to 10% travel. Qualifications 2+ years of experience in sales operations, contract coordination, or a similar role . Strong organizational and time-management skills with exceptional attention to detail. Experience working with Microsoft Office tools (Excel, Word, Outlook, PowerPoint, Teams) . Experience with CRM systems (Salesforce or similar) preferred. Ability to manage multiple tasks and track deadlines in a fast-paced environment. Strong communication and cross-department collaboration skills . Experience supporting sales teams, contracts, or vendor onboarding processes is a plus. Familiarity with financial systems such as Oracle and/or NetSuite or similar platforms is a plus. Key Traits for Success Highly organized and process-driven Ability to handle various high priority tasks Detail-oriented with strong follow-through Comfortable working cross-functionally with Sales and Finance Proactive problem solver who can remove workflow bottlenecks Why Grover Gaming? At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity. Join a passionate team in one of the most exciting sectors of the gaming industry Be part of a mission-driven organization that supports charitable causes Competitive salary and benefits Opportunities for advancement and growth A culture built on innovation, integrity, and service We are an Equal Opportunity Employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class. If you would like more information about equal employment opportunity rights, please contact us for the EEOC poster copy without need for a link.

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