Remote Cloud Contact Analyst — IVR, Integrations & Support

Highmark Health

Remote job

enGen is seeking an Associate Technical Analyst to support the Genesys Cloud environment, EPIC EHR integrations, and related workflows. You will help with routing interactions, IVR flows, and bot integrations, collaborating with business, operations, and IT teams to enhance customer experiences. The role involves troubleshooting end-user issues, maintaining governance and security, and contributing to continuous platform improvements. #J-18808-Ljbffr Highmark Health

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Vacancy posted 17 hours ago

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