Information Systems Manager

Job Summary:


The Information Systems Manager plans, coordinates, and directs Information Technology activities across the organization. This position is responsible for managing technology infrastructure, administrative and clinical applications, cybersecurity, telecommunications, technical support services, and technology related projects to support organizational goals and ensure compliance.


Supervisory Responsibilities:

• Provide leadership and direction to the Information Technology team to support organizational objectives, regulatory requirements and operational priorities.

• Hire, train and supervise Desktop Support personnel or other IT related staff.

• Conduct performance evaluations according to organizational standards and best practices.

Duties/Responsibilities:

• Manage the organization's administrative and clinical applications, operating systems, and business systems; oversee system upgrades, enhancements and integrations.

• Oversee and provide technical support to end users through a ticketing management system and other approved communication methods at all NRHC locations and events.

• Manage network infrastructure, cloud services, telecommunication systems, and server environments to ensure day-to-day reliability and performance.

• Collaborate with executive leadership and management teams to identify technology needs, improve operational efficiency and support organizational goals.

• Manage technology risks through the identification, assessment, mitigation, and monitoring of threats to organizational systems, data, and operations.

• Collaborate with leadership to develop, maintain, and implement Information Technology policies, procedures, and workflows that support compliance with HIPAA, HITECH and applicable regulatory requirements, while ensuring operational efficiency.

• Oversee cybersecurity initiatives and training, vulnerability management, phishing awareness training, and incident response.

• Remain current on advances in technology, cybersecurity, healthcare information systems, and industry best practices to make recommendations to improve organizational security and performance.

• Manage relationships with software, hardware, telecommunications and managed services vendors.

• Participate in organizational performance improvement activities by identifying technology solutions, process enhancements, and system improvements that promote quality, efficiency, and patient outcomes.

• Manage the Information Technology budget and expenditures in collaboration with appropriate fiscal staff.

• Evaluate vendor performance, contract compliance and technology solutions.

• Oversee USAC related activities, including funding applications, vendor coordination, reporting, and program administration to maximize funding opportunities.

• Perform other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Suite or related software.

• Excellent organizational skills, with the ability to prioritize work.

• Ability to explain technical problems and offer solutions to those without technological training.

• Knowledge of cybersecurity frameworks, risk management and information security best practices.

• Knowledge of HIPAA privacy and security requirements.

• Experience managing technology projects and implementation.

• Must possess current valid driver's license and vehicle liability insurance.

• Verification to work in the United States

Experience and Education

• Associate's degree in Computer Science, Information Systems, Information Technology or a related field; equivalent related experience will be considered.

• Three (3) to five (5) years of progressively responsible Information Technology experience preferred.

• Must meet current continuing education requirements, at all times

• Supervisory, project management or leadership experience preferred.

• Experience supporting healthcare information systems, Electronic Health Records (EHR), or regulated environments preferred.

Physical Requirements


Physical demands/essential functions: Frequent: sitting, standing, walking, working on computer 8-10 hours daily, lift/carry objects up to 25lbs, repetitive motion of hands & wrists, close eye work, color differentiation, exposure to infectious disease, exposure to emotional crisis of others, independent problem solving. Constant: listening, speaking in person or on the phone, reading, writing, and working with public and staff.


HIPAA Exposure to PHI statement
Employee provides services associated to the Northeastern Rural Health Clinics, its participating physicians and clinicians, which is a covered entity under the HIPAA rule. In the scope of performing functions, including but not limited to management, administrative, financial, legal and operational support services, I may have access to Protected Health Information (PHI), which is information, whether oral, written, electronic, visual, pictorial, physical, or any other form, that relates to an individual's past, present or future physical or mental health status, condition, treatment, service, products purchased, or provision of health care and which reveals the identity of the individual, whose health care is the subject of the information, or where there is reasonable basis to believe such information could be utilized to reveal the identity of that individual.