Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary:
As a State Farm Service Representative, you will serve as a primary contact for customers, assisting with policy inquiries, endorsements, claims follow-up, and basic product information. You will work closely with agents and customers to ensure timely and accurate service, helping to maintain strong client relationships and support business retention.

Key Responsibilities:

• Handle inbound calls and customer inquiries related to insurance policies, billing, claims, and endorsements.
• Provide accurate information about State Farm products and services to customers.
• Assist customers with policy changes, updates, and renewals in accordance with company guidelines.
• Collaborate with agents and other team members to resolve customer issues and service requests.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to support sales efforts by referring potential leads to agents.
• Ensure compliance with State Farm policies and regulatory requirements.

Qualifications:

• Previous customer service experience, preferably in insurance.
• Basic knowledge of insurance products and terminology is preferred but not required.
• Strong verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Positive attitude with a customer-focused mindset.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient with computers and CRM software; ability to learn new systems quickly.
• High school diploma or equivalent required