System Administrator

Overview Kelley School of Business at Indiana University seeks a Kelley AI Grading and Enablement Lead to support the Kelley Technology Curriculum Accelerator. The role is within the Virtual Advanced Business Technologies area and supports cross-departmental technology and AI curriculum operations, including courses and initiatives connected to Communication, Professional and Computer Skills, Operations and Decision Technologies, and related school-level AI programs. Department-Specific Responsibilities Administers and supports AI-assisted grading tools, workflows, documentation, user training, issue resolution, and quality-control processes for Kelley’s technology and AI curriculum. Manages day-to-day Canvas and AI-assisted grading workflows that use AI tools, prompts, agents, evaluations, and quality-control processes across X101 and X201, with support for K201, K303, and related Kelley Technology Curriculum Accelerator initiatives. Configures, tests, documents, and supports Canvas and AI-assisted grading tools, workflows, prompts, rubrics, evaluations, and related operational processes. Develops and maintains workflow documentation, user guidance, training materials, quality-control procedures, and escalation protocols. Serves as a primary support point for TA issues related to AI-assisted grading workflows, including troubleshooting, issue triage, and escalation of items requiring faculty judgment. Trains TA graders on grading workflows, rubrics, AI-assisted tools, feedback processes, escalation procedures, and quality-control expectations. Translates faculty grading expectations into repeatable, documented processes that can be applied consistently by TAs and supported at scale. Monitors grading workflow performance, identifies operational issues or risks, and recommends improvements for consistency, reliability, and scalability. Supports student-facing and course-facing operational questions related to Canvas, grading workflows, feedback processes, access issues, and AI curriculum operations. Supports AI integration work in K201 and K303, content refreshes, workflow design, testing, term-launch readiness, and implementation of AI-enabled academic operations. Builds and maintains reusable AI resources, including prompts, custom AI tools, agents, evaluations, documentation, and standardized workflows for faculty, staff, and student teams. Supports the technology advancement function of the AI Ambassadors program by developing shared tooling and equipping student teams with current AI workflows and methods. Provides operational and technical support for school-level AI curriculum initiatives, including events and programs. Collaborates with faculty, staff, student teams, and academic leaders to improve scalable AI-enabled academic operations. Responsible for building, configuring, testing, documenting, implementing, and continuously improving AI-assisted grading workflows, primarily for X101 and X201, with additional support for K201 and K303 AI work. Manages the day-to-day operation of AI-assisted grading workflows while faculty retain authority over grading standards and final decisions. Supports reusable AI tooling and academic operations infrastructure for Kelley initiatives, including the AI Ambassadors program and related events. General Responsibilities Escalation point for troubleshooting, analyzing, and designing solutions for problems in applications and products. Manages upgrades, releases, customization, and documentation according to team methodology. Leads design, development, and implementation of new software solutions. Develops best practices for building, testing, and deploying applications. Guides evaluation and guidance for implementation of new technologies to improve client applications. Collaborates with leadership on project planning, objective formulation, task estimation, and evaluation of requests. Mentors and provides guidance to less experienced staff. Combinations of related education and experience may be considered. Education beyond the minimum may be substituted for work experience, and vice versa. Education Required Bachelor’s degree (preferably in computer science, business systems, or related field) Work Experience Required 5 years of customer/application support, programming, or related experience Skills Required Proficient communication skills Demonstrated problem solving skills Ability to handle multiple priorities Demonstrated customer service skills Quickly troubleshoots and resolves problems Performs work independently with minimal supervision Effectively coaches and provides constructive feedback Excellent judgment and decision-making skills Excellent collaboration and team-building skills Preferred Experience using generative AI tools in operational workflows Ability to configure, test, document, support, and improve AI-enabled tools and processes Strong troubleshooting and issue-triage skills Ability to create clear workflow documentation and training materials Strong communication and ability to work with faculty, staff, students, and student teams Ability to train and support TA graders or similar user groups Strong operational judgment and ability to manage multiple workstreams Ability to work independently in evolving technical and academic environments Experience with Canvas or similar LMS Experience with grading workflows, rubric-based assessment, or educational technology support Experience administering or improving applications, AI tools, or related platforms Experience designing reusable AI resources such as prompts, GPTs, agents, evaluations, or standardized workflows Experience with user support, training, troubleshooting, testing, or workflow documentation Experience supporting workshops, build-a-thons, student competitions, or other applied technology initiatives Experience developing or supporting harnessed AI workflows and AI operational infrastructure This role requires the ability to communicate effectively and to operate a computer and standard office equipment. The position involves sedentary work and periods of movement in an office and campus environment. The role may require accommodation. This position is eligible to work a hybrid schedule (remote and in-person), subject to university policy and business needs. Benefits and Other Information Comprehensive medical and dental insurance Health savings account with IU contributions Flexible spending accounts for healthcare and dependent care Basic life insurance paid by IU Voluntary supplemental insurances and disability coverage Retirement plan with IU contributions Tuition subsidy for employees and family members Paid holidays and paid time off Parental leave and volunteer program support Note: This posting is subject to change and may close at any time. Equal opportunity employer and ADA provider of services. Notice of Non-Discrimination available upon request. #J-18808-Ljbffr