Department Administration Manager

Job Description

Job Description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

At DH Pace Company, Inc., we're excited to announce that we are looking to welcome a  Department Administration Manager . This role is all about providing leadership and support to our amazing team, overseeing all activities within the department. We prefer candidates with a Bachelor's degree and at least two (2) years of related experience or training, or an equivalent combination of education and experience.

Job Responsibilities:

• Lead the team by monitoring performance quality, driving process improvements, and fostering employee development
• Manage daily activities within the department, including billing, sales, order entries, and more
• Conduct employee performance reviews, document any performance issues, and provide supportive counseling with targeted improvement action plans
• Collaborate with other managers to schedule staff effectively to meet business needs across all shifts
• Engage with staff to discuss and establish work plans; assign duties, responsibilities, and scope of authority
• Offer technical advice and troubleshooting assistance when needed
• Create a positive working environment that boosts employee morale and productivity while ensuring quality customer service
• Provide timely coaching, call support, and balanced feedback to our associates
• Take on other responsibilities as assigned

Job Qualifications:

• A Bachelor's degree is preferred, along with a minimum of two (2) years of related experience or training. We also consider equivalent combinations of education and experience
• Proficiency in MS Office Suites
• Excellent time management skills with the ability to multitask and prioritize work effectively – a sense of urgency is key!
• Represent our company in a professional manner, showcasing great customer service and strong verbal communication skills

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.