Client Care Coordinator

Client Care Coordinator

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.

What You Will Do

Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.

• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

What You Will Bring

Skills, Knowledge & Expertise

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Social media experience is a plus
• Excellent, written, verbal and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred by not required

Physical Requirements

• Prolonged periods of:
  • Sitting at desk and working on a computer
  • Repeating of same movements
  • Talking and hearing
• Occasional periods of:
  • Standing, walking, use of hands and fingers, handling or feeling
  • Reaching with hands and arms
  • Climbing or balancing, stooping, kneeling, crouch or crawl
  • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.

About SkinSpirit

SkinSpirit Skincare Clinic and Spa is the ultimate destination for all your skin and body care needs. With clinics spanning from Arizona to New York and throughout the country, there's a location near you! As a leading skincare destination and medical spa, they offer a wide range of services to help you look and feel your best. Their services include injectables like Botox, Dysport, and dermal fillers, as well as cutting-edge treatments like Ultherapy and laser resurfacing. They also offer body contouring treatments such as CoolSculpting and Venus Legacy, to help sculpt and tone your body. Not only do they provide exceptional services, but SkinSpirit also offers a curated selection of medical-grade products to elevate your at-home skincare routine. With brands like SkinCeuticals, SkinMedica, and Jan Marini, you can trust that you're getting the highest quality products. Whether you're looking for a facial, chemical peel, or laser hair removal, SkinSpirit has you covered. Their team of experts is dedicated to helping you achieve your skincare goals. Visit their website or book an appointment to experience the SkinSpirit difference for yourself.